1. Identify and discuss 3 key messages from the presentation by Dr. DiMatteo.

2. a) What are the different components of patient-centered communication?

b) Create a scenario (story) or use an example from your life in which patient-centered care is demonstrated or not demonstrated. You may provide dialog of an encounter or describe the situation. Discuss how the scenario or story typifies patient-centered care.

3. Watch both film clips in Part 3, Slide 14. Identify and discuss 3 problems in communication between the physician and the patient that occurs in one of the film clips. If there is anything commendable about the interaction, identify and discuss that as well. Make sure to let me know which clip you are referring to.

4. Discuss what Timmermans means by the “engaged patient.”