Analysis in governance
The Arrow Program involves a business-wide transformation to migrate most of City West Waterâs core business and operational systems to an integrated platform. In line with the Department of Treasury & Financeâs 2009 Corporate planning and performance reporting requirements: Government Business Enterprises, the Arrow Program business case required the Treasurerâs approval, as its proposed capital expenditure was greater than $50 million. The endorsement of the Minister for Waterâ the portfolio minister for City West Waterâwas also obtained, as this was a precondition of the Treasurerâs approval. In May 2012, following work to develop the requirements for the program and a costâbenefit assessment of the planned functionality, the last two releases relating to environmental services and strategy and planning were removed from the scope of the program (VAGO, 2016 a).
What went wrong with the City West Water Arrow Program?