The Arrow Program involves a business-wide transformation to migrate most of City West Water’s core business and operational systems to an integrated platform. In line with the Department of Treasury & Finance’s 2009 Corporate planning and performance reporting requirements: Government Business Enterprises, the Arrow Program business case required the Treasurer’s approval, as its proposed capital expenditure was greater than $50 million. The endorsement of the Minister for Water— the portfolio minister for City West Water—was also obtained, as this was a precondition of the Treasurer’s approval. In May 2012, following work to develop the requirements for the program and a cost−benefit assessment of the planned functionality, the last two releases relating to environmental services and strategy and planning were removed from the scope of the program (VAGO, 2016 a).
What went wrong with the City West Water Arrow Program?