Read the article indicated below that discusses the differences between the generations
within the workplace and how to develop interpersonal skills for better employee involvement and interaction
with fellow employees. Also, this article identifies how the values are placed upon each generation (Generation
Z, Millennials, Generation X, and Baby Boomers) and leads into how to better manage and involve the multiple
generations within the workforce.
In order to access the resource below, you must first log into the myCSU Student Portal and access the
ABI/INFORM COLLECTION database within the CSU Online Library.
Kelly, C., Elizabeth, F., Bharat, M., & Jitendra, M. (2016). Generation gaps: Changes in the workplace due to
differing generational values. Advances in Management, 9(5), 1-8.
Note: The birth year range for Baby Boomers in the article differs from the range found in the textbook (p. 41)
and the generally accepted range of 1946-1964.
Complete the article review by showing your understanding of the article’s contents by addressing the
questions and directives below. Your paper should be a minimum of two pages, not including the title and
reference pages. The following are questions and directives to be used in completing the review:
- What is the author’s main point?
- Who is the author’s intended audience?
- Identify and address the differences in the interpersonal skills from the generational differences and how
they might be overcome.