Aviation – Airside Performance Manager – top 3 objectives
Project description
I applied for a job as Airside Performance Manager in the UK for a UK based airline – Monarch. I need to prepare presentation/speech on ‘What do you feel your top three objectives will be in the role, and how do you plan to meet and exceed those objectives?’
Below you can find the information regarding the job. In my opinion the top objectives are safety, on time performance and supplier performance. Brief DescriptionResponsible to the Base Ground Operations Manager for managing all elements of the airside operation at the assigned base(s) and provide support across the network. This role will be specifically focused on consistent delivery of excellent operational safety, on-time performance and managing airport and supplier performance relating to Ground Handling, catering operations/logistics, aircraft cleaning & presentation and airfield performance. All of these aspects allow Ground Operations to ensure we meet the demands of the Customer Proposition of Superior Customer Service at a Competitive Price. A team of Airside Performance Managers will deliver this via a robust compliance monitoring program, accurate record keeping, detailed performance data analysis and will forge close working partnerships with airport operators and 3rd party suppliers, as well as internal stakeholders such as Operations, CSO, pilots, cabin crew and the Ground Ops front of house teams. Each Airside Performance Manager will be assigned specific seasonal objectives via the PDR process which they will be responsible for managing; e.g. safety compliance, cleaning, catering, de-icing, Ground Ops manuals. The broader objectives, such as OTP will be shared and the Airside Performance Managers will be expected to work closely as a team. Close interaction with the Front of House teams is very much required, particularly in support of OTP initiatives. At times of disruption the Airside Performance Managers will be expected to be customer facing. The Airside Performance Manager role is expected to spend the majority of the time out actively in the operation. Working patterns will be largely dictated by the objectives set and very likely to include weekends, early starts and some night-time working. A pro-active and flexible approach to achieving the set objectives is expected Detailed DescriptionQuality, Safety & Compliance Excellent knowledge of airline and local standard operating procedures. Provide technical knowledge & support for Head Office & Ground Ops overseas team Support activities to build/maintain Just Culture around safety reporting. Provide internal airside safety & compliance monitoring function at base & other network airports for airside ground handling; cleaning; catering; de-icing; etc As part of Compliance Audit team will be expected to carry out full audits as required Support investigation of key safety events Maintain accurate record of audits/compliance checks Ensure any non compliance is raised with relevant 3rd party supplier / airport operator Review Monarch & 3rd party supplier procedures, document & identify amendments to Ground Ops Manual as required Airport Operational Performance & Engagement Work in partnership with Airport Operator and 3rd party service providers. Responsibility for day to day operational performance & supplier management relating to: Airside/Ramp Ground Handling; e.g. aircraft dispatch; weight & balance; loading; turnaround performance Interaction with FoH teams regarding boarding processes De-icing & winter operations Airport Airfield Operations; baggage delivery; baggage reconciliation Stand planning / towing Airside passenger coaching Catering Operations / Logistics; including catering weights Cleaning & Aircraft Presentation; including aircraft washing; cabin interior standards; night-stop & deep cleaning standards PRM supplier Cargo Set-up, implement and manage milestone turnaround process Set-up & provide detailed operational & safety compliance KPI reporting Attend Airport Command meetings during times of disruption as required Budget Management, Cost Reduction & Business Efficiency Implement robust processes to monitor/record budgeted spend against airside additional costs; e.g. FEGP/GPU use; airside crew transport; passenger coaching; aircraft parking; aircraft towing Seek operational efficiencies to allow us to reduce aircraft ground times Actively seek ways to improve cost efficiency of airside/ramp operations Job RequirementsKnowledge: Detailed understanding of Ground Ops airside activities (e.g. Ramp handling; load control) Good working knowledge of regulatory framework i.e. EASA Ops; EC1107; IATA AHM; Proven record of delivery against operational performance targets Budget awareness
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