: Communication Management

Full Answer Section

1. Asif: He lacks interpersonal skills. While competent, his critical nature and poor communication harm relationships. Recommend developing emotional intelligence, practicing constructive criticism, and demonstrating appreciation, fostering collaboration and client trust.
2. Significance of Credibility: Credibility is essential for building trust, respect, and influence in business communication. It leads to effective collaboration, decision-making, and problem-solving.

Part II: Difficult Conversation Assessment

1. Summarize the conversation: Briefly describe the context, participants, key points, and outcome.
2. Performance Evaluation: Reflect on your and others' behavior using the provided criteria (assuming best intent, staying calm, etc.). Identify areas for improvement and provide specific examples.
3. Different Approach: Describe three concrete actions you would take differently, considering feedback from step 2. Focus on communication strategies and emotional intelligence.

References:

• Covey, S. R. (1989). The 7 habits of highly effective people: Powerful lessons in personal change. Simon & Schuster.
• Deutsch, K. W. (2000). The art of listening. Yale University Press.
• Goleman, D. (2006). Emotional intelligence: Why it matters more than IQ. Bantam Books.
• Stephen P. Robbins, Timothy A. Judge (2018). Organizational Behavior (17th Edition). Pearson Education Limited.
• Mintzberg, H. (2015). Managing. Berrett-Koehler Publishers.

Additional Tips:

• Use Times New Roman font, size 12, double-spaced.
• Include your information on the cover page.
• Cite all sources using APA style.
• Avoid plagiarism by paraphrasing and using your own words.
• Proofread carefully before submission.

Remember, this is just a starting point. Use your own experiences and critical thinking to develop your answers effectively. Good luck with your project!

Sample Solution

Part I: Credibility for Entry-Level Professionals

1. Sara lacks the element of competence. While her interpersonal skills are strong, her supervisor notes basic mistakes in her work requiring correction. Recommendations to improve competence include:

• Increased attention to detail: Double-checking work for accuracy before submission.
• Seeking help and clarification: Asking questions and seeking guidance when unsure about specific tasks.
• Continuous learning: Participating in training opportunities and actively seeking feedback for improvement.

2. Ali lacks the element of character. His overpromising, calling in sick falsely, and social media presence during supposed illness erode trust and reliability. Recommendations include:

• Honesty and integrity: Upholding commitments and being truthful in communication.
• Time management: Prioritizing tasks effectively to meet deadlines.
• Professionalism: Maintaining appropriate online and offline behavior.

3. Asif lacks the element of caring. His critical demeanor and client discomfort highlight a lack of empathy and relationship-building skills. Recommendations include: