Read Case 11.1, “Conflict at Walt Disney Company: A Distant Memory,” and answer these three questions:
(1) When Robert Eiger took over as CEO of Disney, he had to repair several important relationships with Disney’s key partners. Who were these partners and why were their relationships strained?
(2) Contrast Bob Eiger’s and Michael Eisner’s approaches to conflict resolution.
(3) What significant steps did Bob Eiger take around 2005-2006 to help the company survive a major recession and position the business for continued success