Conflict Resolution

Description

Since the first 3 minutes of a conflict are very important (Wood, 2020) is setting the proper climate important and in fact can you really prepare for a conflict?
Once a conflict arises, are there are steps you can take to ensure a communication climate that is conducive to a satisfying outcome? If so, is that really possible and how would you do that.
Outline the steps you would take to ensure a mutually satisfying outcome in a conflict in
(a) a personal relationship situation and

(b) in a professional relationship situation