Conflicts

  In 250 words or more, describe what you learned from the chapters on communication and conflict. After carefully studying the assigned chapters. Be sure to copy the discussion questions in bold into your answer, then answer every part in NON-BOLD. (a) Define conflict. (b) Thoroughly describe the transactional analysis model (mentioned in the Conflict Chapter). (c) Discuss each of the components of the XYZ theory (mentioned in the Conflict chapter). (d) Thoroughly describe your plan of action to build better respectful conflict resolution in the future. (e) specifically, discuss (1) listening, (2) paraphrasing, (3) questioning, (4) empathetic listening, (5) non-verbal communication, (6) cultural communication, and (7) feedback (from chapter 4 too). Share with us your insights from the chapters on communication conflict. What stood out most?