Consistency In Branding
Use the Internet to look for a health care organization in your area such as a hospital, rehabilitation center, emergency medical center, or nursing home. Take some time to look at the organization's logo and other elements of brand identity. Using what you learned about Schmitt and Simonson's drivers of identity management regarding inconsistent image, determine whether the chosen facility's logo and associated branding elements convey an image of consistency and order. Be sure to support your analysis with rationale from the textbook and any other resources you may identify on the subject.
For the discussion, provide a link that shows at least two of the health care organization's branding elements (such as their website, social media page, or press release). Then, respond to the following:
Does the branding within these elements convey consistency and order? Describe what impact (positive or negative) the branding elements could have on patient choice.
Sample Solution
I chose the Cleveland Clinic as the healthcare organization for this analysis.
Link to Cleveland Clinic branding elements:
- Website: https://my.clevelandclinic.org/
- Social media page: https://www.facebook.com/ClevelandClinic/
Analysis:
The Cleveland Clinic's logo and associated branding elements convey a strong image of consistency and order. The logo is simple and elegant, with a classic font and a calming blue color. The Cleveland Clinic's website and social media pages are also consistent in terms of their design and messaging. The website is well-organized and easy to navigate, and the social media pages are regularly updated with informative and engaging content.
Full Answer Section
One of the key drivers of identity management regarding inconsistent image is the need to maintain a consistent brand identity across all channels. The Cleveland Clinic does an excellent job of this, with its logo and branding elements appearing consistently on its website, social media pages, and other marketing materials. This consistency helps to create a sense of trust and credibility with patients. Another driver of identity management regarding inconsistent image is the need to avoid sending mixed messages to patients. The Cleveland Clinic's branding elements are all aligned with its core values of compassion, innovation, and collaboration. This consistency helps to create a clear and unified message about what the Cleveland Clinic stands for. Overall, the Cleveland Clinic's branding conveys a strong image of consistency and order. This has a positive impact on patient choice, as patients are more likely to choose a healthcare organization that they perceive as being credible and trustworthy. Impact of branding elements on patient choice: Consistent and orderly branding can have a number of positive impacts on patient choice. First, it can help to create a sense of trust and credibility with patients. When patients see that a healthcare organization has a consistent brand identity across all channels, they are more likely to believe that the organization is professional and reliable. Second, consistent branding can help to communicate the healthcare organization's core values and mission. When patients see that a healthcare organization's branding elements are all aligned with its core values, they are more likely to feel that the organization is a good fit for them. Third, consistent branding can help to differentiate the healthcare organization from its competitors. In a crowded marketplace, consistent branding can help patients to identify and remember the healthcare organization. This can be especially important for patients who are looking for a specific type of healthcare service. Overall, consistent and orderly branding can have a positive impact on patient choice by helping patients to choose a healthcare organization that they perceive as being credible, trustworthy, and a good fit for their needs. In addition to the positive impacts listed above, consistent branding can also have a number of other benefits for healthcare organizations. For example, it can help to:- Increase brand awareness
- Attract and retain top talent
- Improve employee morale
- Boost customer loyalty
- Increase sales and revenue