1- What service inputs might the case coordinator work with olive and other service to determine?
2- Develop an outline of a plan identifying all service inputs, their time frames and expected outcomes.
3- Identify the requirements and boundaries of the coordination role.
4- What kind of information might be provided to olive to establish an understanding of the coordination role?
5- How could the case coordinator address or avoid any confusion, concerns or barriers in relation to accessing the range of service on behalf of olive?
6- Explain which communication skills the case coordinator could employ to establish and maintain good communication with olive and with the staff from the other service, to ensure smooth and effective service delivery, and to minimize confusion.
7- How does duplication of service inputs occur, why is it a problem, and how can it be managed?
8- How might the case coordinators monitor the progress of olive toward her expected and required outcome?
