Customer Satisfaction Survey

    Congratulations. You are the customer service manager for Wrigley Field in Chicago, Illinois. The Chicago Cubs’ executive administrators have requested for you to make certain Cubs’ patrons (i.e., attendees) are pleased with their experience when attending Wrigley Field for a Cubs’ home baseball game. Please create a five (5) item customer satisfaction survey your staff can administer to spectators during a Cubs’ home baseball game. Please conduct some online research to review information concerning Wrigley Field and other sport venues to determine the type of items which should be included within the survey. Examples of additional resources concerning Wrigley Field include: https://www.mlb.com/cubs/ballpark https://www.mlb.com/cubs/ballpark/information/history https://www.mlb.com/cubs/ballpark/information/guide https://www.mlb.com/cubs/ballpark/information/gates https://www.mlb.com/cubs/ballpark/transportation/ https://www.mlb.com/cubs/ballpark/ground-rules https://www.mlb.com/cubs/ballpark/information/security https://www.mlb.com/cubs/community/wrigley-field-neighbors