Definition of key communication concepts and terms

Order Description

The purpose of this assessment is to provide students with the opportunity to engage in reflective

practice, using a range of diagnostic tools and feedback, so as to identify two key areas of

personal capability that can be addressed (improved) so an to increase their communication

effectiveness.
This assignment has three specific components.

1. Diagnosis and Reflection. 1000 words
Using a minimum of 5 diagnostic tools related to communication, such as the Johari Window,

Communications Style Questionnaire, Assertiveness Questionnaires etc., you are to analyse your own

communication style for example across various areas such as of verbal communication, active

listening, non- verbal, assertiveness perception etc. see modules 1 and 2 in The Schedule.
You are to present the findings of the tools and identify 2 of your key communication issues that

you have identified as requiring development.
Reflect on two recent professional interactions that you have had within the past 12 months.

Analyse these interactions from the perspective of the two key communication issues that are

identified as requiring development. To what extent are these evident and support the need for

personal communication development?

2.Literature review 1000 words
You are to identify and explain the two issues from your diagnosis and reflection. You are to

define the concepts, outline key models and or behaviours that need to be developed so as to

demonstrate effective practice. This literature review needs to outline both the conceptually

(theoretical) and behavioural (interpersonal skills) that you need to acquire to demonstrate

competence in your chose area of communication.

3. Action Plan 500 words
As a conclusion you are to develop an action plan of key events and activities that you can

undertake over the next 6 months to acquire the knowledge, skills and behaviours identified as

requiring development in component 1. This can include the following:
· undertaking specific short courses, to develop skills (must be actual courses),
· undertaking advanced post graduate communication courses at CQU or other institutions,
· a reading plan to acquire conceptual knowledge, that may include specific communication texts and

self-help books (must be specified),
· maintaining of personal Journals reflecting on communication interactions,
· Identification of a mentor (must be evidenced).
This section must include actionable items with timelines and an indication of how you will measure

successful completion