Analyze a local health organization (for example, a hospital, rehabilitation center, emergency medical center, or nursing home).
One of the ways you will analyze the organization's value is through a patient survey. Your task is to select a health care organization and create a 10-question survey that would be sent out to patients. You will also include information on how the survey will be delivered.
Preparation
For more information on how to create a patient survey and to see example questions, review Creating an Effective Patient Satisfaction Survey
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. You may also want to review some of the videos from the LinkedIn Learning course, Using Customer Surveys to Improve Service
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. There are specific chapters within the course on Establishing a Survey Goal
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and Writing Survey Questions
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•Create an outline for your 10-question survey that includes each question and its response options.
•Explain how the survey will be distributed and to whom it will be distributed.
•Write professionally, using correct terminology, with no spelling or grammar errors.
Full Answer Section
9. How likely are you to recommend this hospital to others? 10. What is one thing that this hospital could do to improve your experience?
This survey would be delivered to patients via email after they have completed their care at the hospital. The email would include a link to the survey and a brief explanation of the purpose of the survey. Patients would be encouraged to complete the survey anonymously.
The results of the survey would be analyzed to identify areas where the hospital is doing well and areas where there is room for improvement. The hospital could then use this information to make changes to its operations and services in order to improve the patient experience.
Here are some additional tips for creating an effective patient survey:
- Keep the survey short and to the point. Most patients are unlikely to complete a survey that is too long.
- Use clear and concise language. Avoid using jargon or technical terms that patients may not understand.
- Ask specific questions. Avoid asking general questions such as "How was your experience?" Instead, ask more specific questions such as "How satisfied were you with the quality of care you received?"
- Use a Likert scale for most of your questions. This type of scale allows patients to rate their responses on a scale of 1 to 5, with 1 being the lowest and 5 being the highest.
- Include an open-ended question at the end of the survey. This will allow patients to provide more detailed feedback about their experience.
Once you have created your survey, be sure to pilot test it with a small group of patients to ensure that it is easy to understand and complete. You may also want to consult with a statistician to ensure that the survey is well-designed.