Design A Patient Survey
Analyze a local health organization (for example, a hospital, rehabilitation center, emergency medical center, or nursing home).
One of the ways you will analyze the organization's value is through a patient survey. Your task is to select a health care organization and create a 10-question survey that would be sent out to patients. You will also include information on how the survey will be delivered.
Preparation
For more information on how to create a patient survey and to see example questions, review Creating an Effective Patient Satisfaction SurveyLinks to an external site.. You may also want to review some of the videos from the LinkedIn Learning course, Using Customer Surveys to Improve ServiceLinks to an external site.. There are specific chapters within the course on Establishing a Survey GoalLinks to an external site. and Writing Survey QuestionsLinks to an external site..
Instructions
Submit the following in a Word document:
Create an outline for your 10-question survey that includes each question and its response options.
Explain how the survey will be distributed and to whom it will be distributed.
Write professionally, using correct terminology, with no spelling or grammar errors.
Sample Solution
Patient Satisfaction Survey - Hopeville General Hospital
Introduction:
Thank you for choosing Hopeville General Hospital for your recent healthcare needs. Your feedback is important to us as we strive to continuously improve the patient experience. Please take a few minutes to complete this anonymous survey. Your honest responses will help us identify areas where we excel and areas where we can improve.
Survey Questions (10):
- Overall, how satisfied were you with the care you received at Hopeville General Hospital?
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
Full Answer Section
- How courteous and professional were the hospital staff you interacted with (doctors, nurses, technicians, etc.)?
- Excellent
- Very Good
- Good
- Fair
- Poor
- Were you kept well-informed about your diagnosis, treatment plan, and discharge instructions?
- Always
- Most of the Time
- Sometimes
- Rarely
- Never
- Did the hospital staff effectively address your questions and concerns in a timely manner?
- Always
- Most of the Time
- Sometimes
- Rarely
- Never
- How clean and comfortable were your hospital room and facilities?
- Excellent
- Very Good
- Good
- Fair
- Poor
- Rate the quality of the meals you received during your stay.
- Excellent
- Very Good
- Good
- Fair
- Poor
- Did the hospital staff provide clear instructions for your follow-up care after discharge?
- Yes
- No
- Unsure
- On a scale of 1 (strongly disagree) to 5 (strongly agree), how well did the hospital staff communicate with each other about your care?
- 1 (Strongly Disagree)
- 2
- 3
- 4
- 5 (Strongly Agree)
- Would you recommend Hopeville General Hospital to friends and family?
- Yes
- No
- Unsure
- Do you have any additional comments or suggestions for how we can improve your patient experience?
- Open Ended Text Box
- Delivery Method:The survey will be distributed electronically via email. The link to the survey will be included in the discharge paperwork provided to all patients upon their release from the hospital.
- Target Audience:All discharged patients from Hopeville General Hospital will be invited to participate in the survey.
- Incentive:An optional section at the end of the survey will allow patients to enter a drawing for a chance to win a gift basket of healthy living products.