Difference between service quality and product quality

  1. Is there a difference between service quality and product quality? Explain your answer?
  2. What are the major similarities and differences between Deming’s, Juran’s and Crosby’s perspectives of quality management?
  3. In what ways are the Malcolm Baldrige award and Deming Prize similar?
  4. Should the strategic planning process consider quality concerns at every step of the process? Why or why not?
  5. Are there differences between Listening to the Voice of the Customer and Listening to the Voice of the Market? Explain your answer.