Elaine’s Challenging Experience

Case Study: Elaine’s Challenging Experience Instructions. Read Case Study (Elaine’s Challenging Experience) on pages 328-329. Answer the following questions: 1. considering Elaine’s interaction with the customer and David and identify and analyze the sources of conflict in this situation. 2. How would you assess Elaine’s approach to managing the conflict? 3. What do you think should have been done differently?