Emerald Emerging Markets Case Studies;Role of “haraam” practices on behavior and performance of employees: a case study of businessor ganization
Muhammad Zia#ur#Rehman Majid Rashid.
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Muhammad Zia#ur#Rehman Majid Rashid, (2012),”Role of “haraam” practices on behavior and performance of employees:
a case study of business organization”, Emerald Emerging Markets Case Studies, Vol. 2 Iss 8 pp. 1 – 3
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Role of ‘‘haraam’’ practices on behavior
and performance of employees: a case
study of business organization
Downloaded by QATAR UNIVERSITY At 03:09 28 September 2014 (PT)
Muhammad Zia-ur-Rehman and Majid Rashid
Muhammad Zia-ur-Rehman
is a Lecturer, NUML,
Islamabad, Pakistan.
Majid Rashid is a
Professor at AIOU,
Islamabad, Pakistan.
Introduction
This case study is about a working lady, Maryam Qureshi, whose performance report was
outstanding at the start of her job. She always arrives on time, does her job efficiently and
gives timely results. All the management was very satisfied with her but suddenly some
negative changes in Maryam’s attitude were observed. She started to be late, she used to
take long lunch breaks and her performance graph fell very speedily. All the management
was surprised by her attitude. She was warned three times but every time she had an excuse
regarding her family problems. Finally after keen observation it was found that she had a
habit of drinking and due to this habit her performance had been affected seriously. Then she
was struck off from her job.
Company background
People’s Services Inc is an organization with a good reputation and a large market share.
It never compromises upon its quality which is based upon efficiency of the employees.
All the employees are regular, loyal and hard working. Maryam Qureshi is also one of the
efficient workers with high level performance graph. Maryam Qureshi recently completed
her fourth year with People’s Services Inc. In her position as customer support specialist, she
consistently received high performance evaluations until recently. Indeed, her most recent
evaluation, completed three weeks ago, rated her as ‘‘less than satisfactory.’’ Her supervisor,
Haleema, wondered why this previously strong employee had fallen so quickly.
About six months ago, around Christmas time, Maryam started taking longer lunch breaks.
Given the cramped quarters in which Haleema’s Customer Support Department worked and
the demanding routines they had to follow, it was easy to notice her stretching her regular
lunch period by 10 or 15 min. Once she even stretched it for a full 25 min. Since it was the
holiday season, Haleema took no specific action.
Company’s dilemma
Disclaimer. This case is written
solely for educational purposes
and is not intended to represent
successful or unsuccessful
managerial decision making.
The author/s may have
disguised names; financial and
other recognizable information
to protect confidentiality.
DOI 10.1108/20450621211298098
Haleema had just returned from a meeting with her boss, Nikhat, when again the subject of
Maryam came up. Nikhat suggested that Haleema look through Mary’s past work-records to
try to find some clues about what happened and what they should do now. Haleema closed
the door to her office, sat at her desk, and pulled Mary’s personnel folder from her desk
drawer. As she flipped through the materials in the folder, Mary’s story came into better
focus. However, her occasional remarks reminding Maryam of the lunch break schedules
would produce an uncharacteristically evasive, defensive response from Mary. On at least
two occasions, she nodded off to sleep at her desk after returning from lunch. In January and
February, she was 10-20 min late for work on six different days and called in sick on four
other days. It was during this time that Mary’s dealings with her co-workers deteriorated.
VOL. 2 NO. 8 2012, pp. 1-3, Q Emerald Group Publishing Limited, ISSN 2045-0621
j EMERALD EMERGING MARKETS CASE STUDIES j PAGE 1
Normally quiet yet sociable, Maryam became increasingly short-tempered and given to
periodic outbursts of anger and belligerence. Since Mary, 36, was a single mother of two
teenage girls, almost everyone in the office assumed there was something going on at home.
On February 23, though, things took a disturbing turn. Maryam left for lunch at her usual time,
but did not return. She called in three hours later to say she had gone home because she had
suddenly become ill. Her speech seemed slurred, somehow not quite right. She returned to
work two days later, with a doctor’s note explaining she had been sick with stomach flu.
Nonetheless, the pattern of lateness continued. Two weeks later, Haleema gave Maryam her
first written disciplinary notice regarding her attendance and punctuality. During the
discussion, Maryam confessed to Haleema: ‘‘I know I’ve been a little different recently.
I’m just having some problems at home with my children.’’ She did not elaborate, and
Haleema did not probe. For the next few weeks, Maryam was on time every day and rarely
left her desk during working hours. Her level of performance improved, as did her interaction
with co-workers. By April, however, Haleema noticed Maryam slipping back into her
negative habits of lateness and irritability. Haleema began to notice something else in Mary’s
after-lunch behavior: she seemed to have real difficulty completing her work, making
decisions, and solving problems. On one occasion, there was a big argument between her
and several co-workers.
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Mary went home, claiming she was ‘‘too upset to work.’’ She continued coming in late to work
and was absent on two successive Mondays. However, after each absence, she produced a
doctor’s note. In early May, Haleema issued a second written warning, this one concerning
not only Mary’s punctuality and attendance, but also her deteriorating work performance.
At this time, Haleema made it clear that Mary’s continued employment was on the line:
I don’t know what’s going on, but you’re in danger of losing your job. I’ve tried to be
understanding, but I’m losing my patience. You need to get straightened up and soon, or I’ll have
no choice but to let you go.
During the following weeks, Maryam again improved her productivity and performance.
8.
She was obviously concerned about losing her job. By mid-July, it was time for her formal
performance evaluation. Although her evaluation was ‘‘less than satisfactory,’’ Haleema did
note that there had been some improvement in all areas recently. Then, last week, the bottom
fell out. On July 23, Maryam returned from lunch 45 min late, glassy-eyed and weaving
slightly, fumbling with things, and smelling strongly of peppermint. She sat at her desk for a
full 20 min, rummaging through drawers, moving paper, nodding, spilling things, and
creating quite a distraction among the other employees.
Haleema came to her desk: ‘‘Mary, what’s the matter here? Something’s wrong, and you don’t
seem able to work at all. Are you ill? Can you work? Are you drunk? Tell me right now!’’
Maryam, slowly looked up, taking awhile to focus on Haleema. After what seemed like a
minute or so, during which time she appeared to be again listening to Haleema’s remarks,
Maryam burst into tears. She grabbed her purse, pushed and stumbled past Haleema, and
left. The next day, one of Mary’s children called in, saying she could not work because she
was ‘‘in bed sick.’’ Haleema checked and Maryam had only three days of accrued sick leave
left available to her. During the following weeks, Maryam again improved her productivity
and performance. She was obviously concerned about losing her job. By mid-July, it was
time for her formal performance evaluation. Although her evaluation was ‘‘less than
satisfactory,’’ Haleema did note that there had been some improvement in all areas recently.
She did not return to work until today. She went to the ladies room for an hour. When she
emerged, she went into Haleema’s office and asked for an immediate transfer to another
department ‘‘where the pressure isn’t so great.’’ She seemed very agitated and would not
look Haleema in the eye. Haleema told her to return to her desk and resume her work as well
as she could until Haleema could look into things more closely.
It was then that Haleema met with her boss, Nikhat. They were trying to decide what to do.
In thinking about where things stood now, Haleema knew that Mary’s presence in the unit
was becoming a source of contention and disgruntlement. Everyone knew that she had
some kind of problem, and most people thought it was due to drugs or alcohol, or both,
j
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PAGE 2 EMERALD EMERGING MARKETS CASE STUDIES VOL. 2 NO. 8 2012
although no one had ever personally seen her use or abuse either. Since her work was now
so erratic, the other employees in the unit had to regularly back up her work by either
finishing it or correcting it. She seemed to have no remorse about her conduct and could not
presently be counted on to make an effort to correct it.
Haleema wanted to fire her. As she explained to Nikhat:
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When she’s here, she fights with everyone, and I’m never sure when she’s coming to work or how
long she’ll stay. She’s hopeless. I hate to do this, but she has screwed up just too much.
Keywords:
Compulsive drunkard,
Workplace,
Islamic practices,
Individual behaviour,
Employees,
Beliefs,
Pakistan
Mary’s boss and all the management decided to fire her due to her behavior because they
had seen that whenever she is at work she fights with everyone, she shouts at others, she is
not regular, she is not interested in her tasks and assignments, so they should fire her.
But before firing her they should contact the employee assistance programme (EAP).
This programme is to assist employees with any job problems. This is a very beneficial
programme for employees as well as for organizations.
Case study questions
1. Can Haleema terminate Maryam without running into legal problems?
2. Should Haleema have acted sooner? If so how?
3. How you can make Maryam motivated from your own opinion?
4. Do you think Maryam behavior negatively affected her Colleagues?
5. How Nikat should deal with this matter?
j
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VOL. 2 NO. 8 2012 EMERALD EMERGING MARKETS CASE STUDIES PAGE 3
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