Employed by a local human services agency as an intake interviewer.

How often will I come to see you?

• This will depend on your specific needs and the services we develop together in our plan. (Explanation: Individual needs vary, and transparency about the frequency is key.)
• We will discuss a schedule that works for you during our initial assessment and review it regularly. (Explanation: Client comfort and collaboration are important for successful outcomes.)

Can I reach you after the center closes?

• I won't be available for extended sessions after hours, but I can offer resources and contact information for urgent needs. (Explanation: Setting boundaries while offering support demonstrates professionalism.)
• In case of emergencies, call 911 or proceed to the nearest emergency

• department. (Explanation: Safety is a priority, and clients should be aware of emergency protocols.)

What happens if I forget an appointment?

• We'll both receive appointment reminders. A courtesy call before the session is appreciated, but not mandatory. (Explanation: Reminders help, but client circumstances are acknowledged.)
• We can reschedule your appointment based on my availability. (Explanation: Maintaining flexibility fosters client engagement.)

Is what I tell you confidential?

• Yes, with some exceptions mandated by law, such as danger to yourself or others, or suspected child abuse. (Explanation: Confidentiality is essential for trust and open communication. Legal limitations must be outlined.)
• We will review the confidentiality policy together during this intake session. (Explanation: Transparency builds trust and avoids misunderstandings.)

What if I have an emergency?

• If it's a life-threatening situation, call 911 or proceed to the nearest emergency department. (Explanation: Safety is paramount, and emergency protocols should be reiterated.)
• For non-emergencies after hours, I can provide you with a list of resources and crisis hotlines. (Explanation: Offering alternative support demonstrates concern for client well-being.)

How will I know when our work is finished?

• We will collaboratively set goals and regularly assess progress. (Explanation: Shared goals and progress tracking empower clients.)
• Therapy is complete when you feel you've achieved your goals and have the tools to manage challenges independently. (Explanation: Focuses on client-centered approach and self-sufficiency.)

What will I be charged for services?

• We will discuss fees during this intake and explore options such as sliding scales or insurance coverage. (Explanation: Financial transparency is important to avoid surprises.)

Will my insurance company reimburse me?

• It depends on your specific insurance plan. I can provide you with a billing code to inquire with your provider. (Explanation: Client's insurance is their responsibility to check, but you can assist with initiating the process.)