Facilitating Change in Health and Social Care
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FC Assessment criteria breakdown
LO 1.1 Explain the key factors that drive change in health and social care services
What is meant by any of these factors of change management
Give a detail account of how and why these factors occur.
In your explanation you should write clearly in such a way that the complex procedure and sequences of these principles can be understood at the same time relate it in the organization
To explain consider the following factors:
Discuss on the Factors that drive change using SWOT analysis, PEST or force Field analysis. This should include both internal and external factors.
Factors such as (choose 2-3 of them):
The Legislation: NHS and Community Care Act 1990, Health and Social Care Act 2001; changes of government; funding issues
Demographic Issues/Cultural: ageing population, minority ethnic community needs, lifestyle factors, public awareness (perceptions) and news media, human factors.
Technological issues such as electronic record keeping; electronic communication; assistive technology
Internal factors include the following: Skills, Staff, structure, systems and shared values
Relate the above factors to your chosen case study.
1.2 Assess the challenges that key factors of change brings to health and social care services.
The challenges that the above factor can bring to the organization, service user and professionals.
Identify the factors and relate them to your health and social care work place.
Include the positive and negative effects of these challenges
Weigh up to what extent the statements are true and point out any flaws and counter argument.
Then conclude by stating how far you are in agreement to challenges that these factors bring to Health and Social Care
2.1 Devise a strategy and criteria for measuring recent changes in health and social care.
Identify the factor which could be measured in the organization such as waiting time, service delivery, new technology, respect of dignity and privacy etc
Devise a principle or method either from your own idea or from existing principles to measure the recent changes. These can be performance measuring tools such as (use 2-3 of them)
PDCA ( Plan DO Check Act),
360 degree cycle,
Cost benefit analysis,
focus groups, Structured interview.
Fish bone analysis
Explain how the method (s) can be used to measure these change in the organization in terms of: (use one)
Its effectiveness and efficiency
Cost and benefit of the change
2.2 Measure the impact of recent changes on health and social care services against set criteria
Identify the measuring tools that will be used to measure these changes and measure the impact against criteria such as
Impact of recent changes on organizations, service users and staff:
how services are organized
effect on front-line staff;
effect on service delivery
families of those who use services
2.3 Evaluate the overall impact of recent changes in health and social care
To evaluate is to give a verdict or decision or findings on the above mentioned impact of the change in the organization by giving an over view of its benefit and dis- benefit to the service user, government/organization and the workers.
Provide evidence from a wide range of resources that both agree with or contradict the above mentioned points
Conclude by coming to a final decision on what you think its the most important factors of change and how these can be improved on.
2.4 Propose appropriate service responses to recent changes in health and social care services
Suggest ways that you think that these organization can respond to these changes that what they can do in order to correct the identified failings by CQC such as
change of management structure,
employment of new staff,
change in equipment
change in service delivery
3.1 Explain the key principles of change management
What is meant by any of these principles such as Kotter eight steps to change, Lewis Model of Change, Kulber Ross, ADKAR, Reducing Resistance, Creating Ownership etc-(use 2-3 of them)
Give a detail account of how and why these change management principles occur.
In your explanation you should write clearly in such a way that the complex procedure and sequences of these principles can be understood while explaining how you can use this model to facilitate change it to your chosen organization
3.2 Explain how changes in health and social care are planned
Explain how the methods and factors that can be considered when planning change in the organization.
What are activities that can be carried out, Consider the following-use 2-3 of them
top-down or bottom-up;
use of informal social systems;
staff development needs
3.3 Assess how to monitor recent changes in health and social care services.
Identify the measuring techniques and relate them to your health and social care work place these include: evaluative research surveys; customer/staff satisfaction; measures of efficiency (cost-benefit, referral rates, and case completion, waiting and response times)
Include the positive and negative effects of these techniques
Weigh up to what extent the statements are true and point out any flaws and counter argument.
Then conclude by stating how far you are in agreement to using these technique to monitor change in the organization.
LO1 Understand the factors that drive change in health and social care services
1.1. Explain the key factors that drive change in health and social care services
1.2. Assess the challenges that key factors of change brings to health and social care services
LO2 Be able to evaluate recent
changes in health and social care services
2.1. Devise a strategy and criteria for measuring recent changes in health and social care
2.2. Measure the impact of recent changes on health and social care services against set criteria
2.3. Evaluate the overall impact of recent changes in health and social care
2.4. Propose appropriate service responses to recent changes in health and social care services
LO3 Understand the principles of change management
3.1. Explain the key principles of change management
3.2. Explain how changes in health and social care are planned
3.3. Assess how to monitor recent changes in health and social care services
-Make effective judgments made and complex problems with more than one variable have been explored when you Measure the impact of recent changes in the organisation against set criteria and explain the key principles of change management in your chosen organization LO 2.2 and 3.2
-Use Relevant theories, methods and techniques have been applied when you explain the key factors that drive change in the health and social care organisation and explain the key principles of change management that can be applied when managing change in the organisation-1.1 and 3.1
-appropriate structure approach and range of sources of information has been used when applying your chosen case study to your answers in each of the Assessment Criteria in Section A, B and C.
-conclusions have been arrived at through synthesis of ideas and justified when you evaluate the overall impact of recent changes in health and social care – 2.3.
-demonstrated your own autonomy / independence of thought and Substantial activities, projects or investigations have been planned, managed and organised whe
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