Failure of the Skills Exam

You are the chair of the grievance committee at ABC Community College. On Monday morning, you open your e-mail and find a grievance form from Susie Student. Susie is a second-semester nursing student at the college. The grievance form states that she has failed the Final Skills Exam on sterile technique. The Nursing Skills Policy states that if a student fails any Skills Exam, the student fails the course. Susie is challenging the failure, stating that the faculty member who observed and graded her performance used excessive personal interpretation of the skills and its published guidelines. As the chair of the grievance committee, it is your responsibility to separately interview the faculty member who did the evaluation and Susie Student.