V. Action Programs
- Create consumers awareness platform regarding services offered, develop the customer base, and work toward building customer loyalty. For example increase number of transactions per client; increase number of business organizations’ accounts and generate repeat business
- Communicate the message that (name of your company) is the finest producer of high-end products/services to its target markets.
- Place advertisements solely for (name of your company) in both the international print media as well as in the internet media.
- Communicate the message to other industry members through networking with owners and managers.
. Financial Projection Table - Use the sample table below as a template to reflect your fictitious company’s financial projection table
Sample Financial Projection Table
FY2010 FY2011 FY2012 FY2013
Sales Forecast
Individual Customers $19,944 38,899 51,212 71,212
Business Organizations 51,428 72,545 78,998 88,998
Total 71,372 111,444 130,210 160,210
Direct Costs of Sales
Individual Customers 2,393 4,668 6,145 8,145
Business Organizations 6,171 8,705 9,480 14,480
Subtotal Direct costs of Sales 8,564 13,373 15,625 22,625
Marketing expense Budget Advertising 1,100 1,100 1,000 850
Other 1,050 1,050 1,000 850
Total Sales & Marketing Expense 2,150 2,150 2,000 1,700
Marketing Budget % of Sales 3.01% 1.93% 1.54% 1.06%
VII. Controls
Explain that your company’s performance will be monitored through these four parameters. Clearly explain each one.
• Revenue: Monthly and Annual
• Expense: Monthly and Annual
• Repeat Business
• Customer Satisfaction