Healthcare administration questions

 

Safari IP
WEEK 4: WRITTEN ASSIGNMENT Due Jun 10 by 11:59pm Points 20 Instructions In a word document, respond to each of the following questions to complete the assignment on clinic finances, billing and collections (SLO-5). Submit your completed assignment.
1.You are making a collections call. You follow all the rules and you are gracious in your approach. Before you realize what is happening, however, you have listened to a tale of woe, a patient in tears, and you want to write your own check for the balance due. What happened? What will you do now? (10 points)
2.When the office manager calls a patient regarding a past-due account, she is told by the patient “I am not about to pay that bill. The treatment made my pain worse, not better.” What steps might be taken now? (10 points)