HLTH100 Professional Communication Practice

HLTH100 Professional Communication Practice

Order Description

This is the link for quiz

http://moodle.une.edu.au/mod/quiz/view.php?id=713592

This is a short quiz that should not take you long to complete. The quiz will open on Monday 25th May 2015 at 9AM. However, you should complete the quiz as soon as you can as leaving things until the last minute could prevent you from doing your best.

There are 20 questions and the format consists of a combination of multiple choice and Yes/No questions. The quiz will assess online learning for Weeks 7-11.

How is this assessment connected to the learning outcomes?
This assessment relates to learning outcomes 2 and 3:

demonstrate effective interpersonal and communication skills with clients, families and significant others;
demonstrate effective interpersonal communication skills with other professionals and professional organisations;
demonstrate effective inter-professional teamwork and collaboration skills;

The grade is 19/20
Question 1

Your follow-up date, time and purpose with the patient is noted in which section of the SOAP?

Select 1
P

Question 2
Referrals by a health practitioner can be informal (verbal) or formal (in writing).
True

Question 3
Which of the four communication styles is reserved and usually avoids attention-seeking behaviour?
A.    Supportive

Question 4
Which of the following statements is false?
D. Teams that get to know each other, meet regularly and are hierarchical in nature tend to have better communication.

Question 5
The term “record” in healthcare means.
-Document, photograph, database

Question 6
One of the main reasons cited by clients for lodging a complaint against a healthcare provider is

-The belief that the same thing could happen to others in the future

Question 7
Your boss criticises you for something you do which you have no idea was causing a problem for him.  You had never really thought of it from his point of view.  However, you were surprised and distressed by the criticism.  The most reasonable assertive response would be:

Delay a response until you have had time to think about the issue

Q 8 – which of the following statements is false
SOAP is a mnemonic that stands for Subjective, Objective, Action Plan.

Question 9 – Type A personality tends to be disorganised and a day dreamer who is always late for work.
False

Question 10
Effective teams are characterised by trust, respect and collaboration.
True

Question 11
Which of the following statements is false.

Health literacy is a common but minor safety concern.

Question 12

When a client presents for treatment there is an expectation that they will be treated with respect and their condition will be managed appropriately, effectively and professionally.

The frequency and magnitude of avoidable adverse patient events was not well known until the 1990s, when multiple countries reported staggering numbers of patients harmed and killed by medical errors.

Complete  Concise  Concrete  Clear  Accurate

Question 13
When team members agree on a solution or a position we say they have:
Reached consensus.  (This could be the ones I got it wrong).

Question 14
Which of the following statements is false.

Trying to reason with a workplace bully is usually successful.

Question 15
Language may create confusion when technical terms created by a professional group are used with audiences unfamiliar with the terms.  This language-based obstacle to effective communication is called.
Jargon

Question 16
This past week one of the patients, Kelly Kline, brought in her calendar that contained her blood glucose readings that she had gathered at home over the past month.  You want to document the readings that she has included on her calendar in your SOAP note following the interview.  Into which section should this information be added to.
Assessment – it is clear the patient’s glucose is uncontrolled and including these values backs up that claim.
Objective – the readings came from an electronic blood glucose machine

Question 17
Which of the following is NOT part of the steps listed for managing clients.
Understand your own personal interest in the situation.

Question 18
Which of the following statements relating to client safety is FALSE.
Belief, behaviour, norms and environment where client care can be provided error free.
Client safety is an old healthcare discipline that emphasis reporting, preventing, and analysis of medical errors that lead to adverse healthcare events.

Question 19
The stages involved in team building include:  clarifying the goal, identifying the inhibitors and removing the inhibitors.
True

Question 20
Acronyms can be very helpful in communication because they always mean the same thing regardless of the professional.
False

Your boss criticizes you for something you do which you have no idea was causing a problem for him. You
had never really thought of it from his point of view. However, you were surprised and distressed by the
criticism. The most reasonable assertive response would be:
Select one:
A. Respond immediately so he doesn’t think you are trying to avoid the issue.
B. Delay a response until you have had time to thing about the issue.
C. Disagree with the criticism.
In healthcare, effective communication involves
Select one:
A. Arriving at a shared understanding of a situation and in some instances a shared course of action.
B. Arriving at a shared understanding of a situation but not a shared course of action.
C. Arriving at a shared understanding of a situation
Person-centred practice is treatment and care provided by health services that places
Select one:
A. The importance of working with an inter-disciplinary team at the centre of client care.
B. The person at the centre of their own care.
C. The treating medical practitioner at the centre of client care.
D. The importance of family at the centre of client care.
Next
The five standards of effective communication state that information should be
Select one:
A. Complete, specific, flexible, clear, and accurate.
B. Complete, specific, concrete, clear, and timely.
C. Complete, concise, concrete, clear, and accurate.
Which of the following statements is FALSE?
Select one:
A. SOAP is a mnemonic that stands for Subjective, Objective, Action Plan.
B. The health care record may be paper, electronic or both.
C. Progress notes can be made by a nurse, physician, social worker or other health care professional.
D. The health care records is not a legal document.
The Type A personality tends to be disorganised and a day dreamer who is always late for work.
Select one:
True
False
Which of the four communication styles is reserved and usually avoids attention-seeking behavior?
Select one:
A. supportive
B. reflective
C. director
D. emotive
Which of the following statements is FALSE?
Select one:
A. Team dynamics are the unconscious, psychological forces that influence the direction of a team’s
behaviour and performance.
B. Health care teams are made up of a variety of different disciplines that ideally work together with the
goals of providing the best care to the individual.
C. A team is a group of people working towards a common goal.
D. Teams that get to know each other, meet regularly and are hierarchical in nature tend to have better
communication.
Which of the following statements is TRUE?
Select one:
A. An important characteristic of a good leader is the ability to reflect on personal motives/beliefs in order
to understand how this impacts personal success.
B. The level of trust and authority that a leader holds within the organization or team is not crucial to the
implementation of a project.
C. A leader is an individual who is able to demonstrate a specific set of role behaviours to influence the
attitudes and behaviours of others.
The main feature of person-centred care encompasses the concept of
Select one:
A. Partnership.
B. Support.
C. Honesty.
D. Empathy.
E. Trust.
One of the main reasons cited by clients for lodging a complaint against a health care provider is
Select one:
A. The belief it was done on purpose.
B. The belief the practitioner ‘should have known better’.
C. The belief that the practitioner can afford to pay the compensation because they are not allowed to
practice without public liability insurance.
D. The belief that the same thing could happen to others in the future.
The diagnosis of bad news, discussing prognosis and providing treatment options are inter-related
processes.
Select one:
True
False
Which of the following statements is TRUE?
Select one:
A. Intercultural communication assumes communication styles need to be adapted to each culture.
B. Interdiscursive communication challenges the notion of flexible, dynamic and complex cultural
membership.
C. Cross-cultural communication assumes there are no distinctive cultures that are directly
comparable.
Next
Skip Quiz navigation
Effective teams are characterized by trust, respect, and collaboration.
Select one:
True
False
Which of the following is NOT part of the steps listed for managing conflict?
Select one:
A. List possible solutions.
B. Identify issues.
C. Document the agreement.
D. Understand your own personal interest in the situation.
The stages involved in team building include: clarifying the goal, identifying the inhibitors, and removing the
inhibitors.
Select one:
True
False
Clients with a hearing loss usually report being able to hear but not understand what is being said.
Select one:
True
False
Referrals by a health practitioner can be informal (verbal) or formal (in writing).
Select one:
True
False
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