Hotel Operations and Management
Assignment 2: Training Plan Process
Due Date Friday, November 28, 2014
As the training and development manager in the HR department, what steps would you use to formulate a training plan for a new hire in the front-office department? List and describe each step.
Write a short, one-page summary in paragraph form as a Word document. Submit your Word document to this Discussion Area by the due date. Name your Word document as follows: LastnameFirstInitial_W3_A2.doc.
Read the other students’ posts and answer questions, or add to the discussion of two other students by the end of the week.
Assignment 2 Grading Criteria
Maximum Points
Submitted steps to develop training for front-desk agents as a one-page Word document. Included responses to questions provided.
10
Steps included all functions needed to ensure a productive and efficient employee.
5
Reviewed and submitted comments for two other submissions. Responded to feedback submitted by others.
5
Used correct spelling and grammar.
5
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