How to measure and monitor the quality of care delivered
Explain how to measure and monitor the quality of care delivered and the outcomes achieved by an Advanced Practice Nurse.
Sample Solution
- Use of standardized data sets. There are a number of standardized data sets that can be used to measure the quality of care delivered by APNs. These data sets include the Nursing Outcomes Classification (NOC), the Omaha System, and the Patient Care Data Set (PCDS). These data sets can be used to track patient outcomes, such as pain management, falls prevention, and medication adherence.
- Use of quality improvement tools. There are a number of quality improvement t
Full Answer Section
- Use of quality improvement tools. There are a number of quality improvement tools that can be used to monitor the quality of care delivered by APNs. These tools include the Plan-Do-Study-Act (PDSA) cycle, the root cause analysis, and the failure mode and effects analysis (FMEA). These tools can be used to identify and address problems with the quality of care.
- Use of patient satisfaction surveys. Patient satisfaction surveys can be used to get feedback from patients about the quality of care they received from an APN. These surveys can be used to identify areas where the quality of care can be improved.
- Use of performance improvement plans. Performance improvement plans can be used to track the progress of an APN in improving the quality of care they deliver. These plans should include specific goals, objectives, and interventions.
- Use of continuous quality improvement (CQI) programs. CQI programs are designed to improve the quality of care on an ongoing basis. These programs typically involve a team of stakeholders who work together to identify and address problems with the quality of care.
- Use a variety of methods. No single method is perfect for measuring the quality of care. It is important to use a variety of methods to get a comprehensive picture of the quality of care being delivered.
- Involve stakeholders. The stakeholders in the care of a patient, such as the patient, family members, and other healthcare providers, should be involved in the measurement and monitoring process. This will help to ensure that the measures are relevant and that the results are meaningful.
- Use data to drive improvement. The results of the measurement and monitoring process should be used to drive improvement in the quality of care. This means identifying areas where the quality of care can be improved and taking steps to make those improvements.