• How does your organization measure up in providing a safe and healthy environment to provide feedback, exchange ideas, and communicate effectively?
• What would you suggest to sustain the environment (if your organization rates high) or take corrective action?
• When responding, take into consideration the key components of the communication process, the emotional intelligence quotient of individuals, and how technology has helped or hurt the process.
At my organization, we rate high on providing a safe and healthy environment for feedback, but there's always room for improvement. While our culture encourages open communication, we can be more proactive in addressing the challenges posed by technology.
Our organization, a mid-sized tech company, generally excels at fostering an environment where employees feel safe to provide feedback. This high rating is a result of several factors rooted in the communication process and emotional intelligence.
Psychological Safety: Leaders actively promote psychological safety, which is the belief that you won't be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. The communication loop is not just a one-way street; it's a constant cycle of feedback where the receiver (management) actively decodes and acts on the message. The CEO and senior leadership regularly hold "Ask Me Anything" sessions and transparent town halls, which signals that their doors are open.
Emotional Intelligence: Most managers have a high emotional intelligence quotient (EQ). They practice active listening and empathy, key components of EQ. When an employee raises a concern, managers are trained to acknowledge the emotion behind the message, which strengthens the sender-receiver relationship. They don't just react to the content; they respond to the person. This creates a safe space, reducing the risk of a person feeling silenced or dismissed.
IS IT YOUR FIRST TIME HERE? WELCOME
USE COUPON "11OFF" AND GET 11% OFF YOUR ORDERS