discuss the impact of Artificial intelligence on customer services, types of AI used in customer services, necessities of human-machine cooperation for better service quality .consumer concerns regarding Artificial intelligence in Daily services, identify new dimensions(parameters) of service quality emerged as a result of AI integration in customer services. 2. discuss how the 5 dimensions of Service quality in Parasuraman et al’s SERVQUAL model of 1990s relate to perceptions of quality in current AI enhanced omni channel customer services . 3. Develop the model further by adding the new dimensions identified. Draw a simpe sketch of the new model 4. Conclude that the customer perceptions of quality change very rapidly as new advances inf technology are integrated in our Daily lives.