IMPACT OF ARTIFICIAL INTELLIGENCE ON THE PERCEPTIONS OF QUALITY IN CUSTOMER SERVICES

discuss the impact of Artificial intelligence on customer services, types of AI used in customer services, necessities of human-machine cooperation for better service quality .consumer concerns regarding Artificial intelligence in Daily services, identify new dimensions(parameters) of service quality emerged as a result of AI integration in customer services. 2. discuss how the 5 dimensions of Service quality in Parasuraman et al’s SERVQUAL model of 1990s relate to perceptions of quality in current AI enhanced omni channel customer services . 3. Develop the model further by adding the new dimensions identified. Draw a simpe sketch of the new model 4. Conclude that the customer perceptions of quality change very rapidly as new advances inf technology are integrated in our Daily lives.