Sample Answer

Improving Product Reliability with DMAIC

To improve the production and product reliability of a business venture, I'd implement the DMAIC (Define, Measure, Analyze, Improve, Control) methodology. This method is best suited for improving existing processes that have a measurable output and a known problem. For a business venture, a great cross-departmental, cross-functional process to apply this to is the customer service feedback loop, which directly impacts product reliability.

The DMAIC Method

Define

The first step is to define the problem. The core issue is a high number of customer complaints about product failure within the first 30 days of use. This is a clear indicator of a product reliability issue. The goal is to reduce these complaints by 50% within a three-month period. This effort will involve the customer service, engineering, and quality assurance departments. Customer service will provide the initial data on complaints, engineering will investigate the root cause of the failures, and quality assurance will be responsible for implementing and monitoring the changes.

Erikson's Theory of Psychosocial Development

Slide 1: Introduction to the Theory

Who: Developed by psychologist and psychoanalyst Erik Erikson.

What: A comprehensive psychoanalytic theory that identifies eight stages through which a healthy developing human should pass from infancy to late adulthood.

Key Idea: Each stage is characterized by a "psychosocial crisis" that an individual must resolve. A successful resolution leads to the development of a virtue or strength, while an unsuccessful one can lead to future problems.

Slide 2: The Eight Stages of Development