Implementing Total Quality Management.

Read and review the key points of chapter 22 Implementing Total Quality Management. Then find the Critical Thinking Activities on p. 419. Read #1 for background on the E-Z Open Manufacturing Company (do not develop the documents). Read #2 and answer the question “What would you have the company do?” Read #3 and use your place of work (or any previous place of work) to answer the question “How does (or could) TQM benefit it in general, and in particular, what improvement would you expect from following the 20-step implementation process?” Finally, read #4 and use TCC as the model – how could TQM benefit the college and students? Include specific areas for improvement.