Choose a problem in a company in the tourism and hospitality sector (travel agency, airliner, hotel, etc.) and explain the problem and causes of that. You are expected to use change management theory and practice to discuss various aspects of the problem and identify change actions that can be undertaken to resolve the problem. The purpose of this assignment is for you to reflect on how you can understand change management theory and research and effectively apply that understanding to improve change management in practice.
2.0 Causes of the problem(s): Internal and external factors using theories of change management
2.1 Internal factors
2.2 External factors
3.0 Propose a change process for the managers and employees of the company to address the problem (enacting and responding to situations of change management)
3.1 Recommendations for managers
3.2 Recommendations for employees
3.3 Recommendations for similar companies
