LEADERSHIP COMMUNICATION

Full Answer Section

     

• Employee: "Victim" role. They feel singled out and respond defensively ("Bob, Carol, and Ted"). This role avoids responsibility and deflects blame.

Solution: The coach can encourage the supervisor to adopt the "Adult" ego state. This involves a calm, objective approach that focuses on problem-solving. The supervisor could privately address the tardiness, expressing the impact it has on work and offering solutions (e.g., earlier start time or exploring the cause of tardiness). Scenario 2: Open Employee and Supportive Supervisor Transactional Analysis (TA):

• Supervisor: "Adult" ego state. They provide constructive feedback, acknowledging both strengths and areas for improvement. This facilitates growth.
• Employee: "Adult" ego state. The employee demonstrates a willingness to learn by seeking improvement suggestions. This fosters collaboration.

Solution: The coach can reinforce this positive interaction. Open communication and a growth mindset pave the way for effective development. Scenario 3: Communication Breakdown and Blind Spots Johari Window (Luft): The coach's approach exposed everyone's "Blind" areas (unconscious weaknesses) too quickly, leading to conflict. Improved Approach:

1. Individual Reflection: Instead of public disclosure, the coach could have asked individuals to privately reflect on their supervisor/subordinate's "Blind" areas.
2. Open Dialogue: The coach could then facilitate one-on-one or small group discussions where people share their perspectives constructively, focusing on "Hidden" areas (known to others but not oneself) for self-improvement. This allows for more measured feedback.
3. Positive Reinforcement: The coach should highlight examples of good communication already happening within the teams, focusing on the "Open" area (known to self and others). This fosters a more positive and collaborative environment.

Reference: Luft, J. (1961). The Johari Window [invalid URL removed] Conclusion: By understanding Transactional Analysis and the Johari Window, leadership development coaches can equip supervisors and employees with communication tools for effective interaction, fostering a work environment conducive to growth and development. The coach plays a crucial role in guiding open and constructive communication, building trust, and minimizing conflict.    

Sample Solution

 

This paper explores how the Johari Window and Transactional Analysis concepts can be applied to address common scenarios faced by leadership development coaches.

Scenario 1: Disgruntled Employee and Critical Supervisor

Transactional Analysis (TA):

• Supervisor: "Critical Parent" role. They express disappointment and focus on the employee's mistakes ("fifth time"). This is a judgmental and potentially controlling approach.