management plan report
combine negative 2 & 3 along with the recommendation, plz ensure you define the operational activity, integrate theory and references
QUALITY MANAGEMENT – ASSESSMENT TASK 2
PART B – MANAGEMENT PLAN REPORT
• Executive summary:
250/275 words only
• Problem definition:
First define the operational activity (emergency service) then provide a summary of how this activity takes place at your chosen facility. Then state the service problem encounted through the facility visit identify who is affected and how
• The nature and scope of the problem outlined
Gap analysis should be applied
• Customer expectations
• Clearly identified client centred expectations ?
• Zones of tolerance are explained considering arrange of service delivery ?value propositions
?• Management plan to resolve the problem ?
• Clear policy statement detailed ?(what are we trying to achieve)
• Inclusion of a Total Quality Management (TQM) system outlining: responsibilities, procedures, processes, training & resources needed to implement the TQM system
?• Application of best practice and quality management principles ?
• Application of a minimum 3 best management practices ?(consider performance management type, indicators, targets)
• Detailed description of how 4 quality principles theoretically & practically inform the management plan. (Detail the benefits of the relevant quality. Link to your problem/activity. Detail the likely improvement)
?• Conclusion La Trobe Business School
?• References ?