Read and refer to Chapter 4 "Building Goodwill through Writing" in Rozakis' e-book The Literate Executive. Consider the advice and guidance in that section, and view letters listed as examples of an ideal paper submission in format, content, and delivery.Then, fill in the details of your scenario by selecting the business and product name. Consider what type of business you would be working for, the industry you are in, and the business climate.Next consider the following:- customer reactions- customer questions and concerns- customer motivation for doing business with you in the future Using the framework and advice in Chapter 4, consider how this letter might both deliver bad news and build goodwill at the same time. You may also want to refer to the Gale and Garrison textbook and/or resources listed in the "Writing Resources" box in the course in the lower right corner of the course.Make mental or physical notes of what you will want to include and/or exclude. Draft your letter. For more on business letters, specifically, you may find the following UNC handout both concise and helpful: http://www.unc.edu/depts/wcweb/handouts/business.htmlRevise, proofread, and format