Managers spend one-third of their time communicating up and down the organizational hierarchy.

      Managers spend one-third of their time communicating up and down the organizational hierarchy. Communication is the transfer and understanding of information from one person to another. The communication model comprises several parts. We want to examine the communication pathway or medium in which communication is delivered. The communication pathway is the way messages are sent, including: Face-to-face meetings. Electronic mail and online discussions. Written letters or memorandums. Telephone or voice mail, among others. While some people may be better at using certain mediums over others, some mediums can be better suited for the specific message being conveyed. For this week's discussion, suppose you are a manager who needs to communicate several messages to employees of the company. Messages The CEO abruptly resigns after the news media reports that the CEO embezzled millions of dollars. A plan to relocate the company. The death of an employee. The reassignment of one division to a new location. Respond to the following for each of the messages above: List the medium (telephone, email, text, face-to-face meeting, et cetera) you would use to communicate the message. Explain why you chose that medium over the other possible mediums. Then, consider the importance of the information conveyed in these messages. How might the choice of medium for communication impact trust and credibility among the employees?  

Sample Solution

     

Message 1: CEO Resignation Due to Embezzlement

  • Medium: Face-to-Face Meeting (All Staff) & Follow-up Email

  • Reasoning: This news is a significant blow to employee morale and trust. A face-to-face meeting allows for open communication, conveys gravity, and provides space for questions. A follow-up email reiterates key points and serves as a reference.

  • Impact on Trust & Credibility: Choosing a personal touch through a face-to-face meeting demonstrates respect and transparency, fostering trust. A follow-up email ensures consistency and reduces room for rumors.

Full Answer Section

     

Message 2: Company Relocation Plan

  • Medium: Town Hall Meeting & Internal Website Update

  • Reasoning: A town hall meeting allows for comprehensive explanation, addressing concerns and gathering feedback. An internal website update provides ongoing access to information and updates.

  • Impact on Trust & Credibility: An open forum allows employees to feel heard and valued. A dedicated website page demonstrates transparency and proactive communication, building trust.

Message 3: Death of an Employee

  • Medium: Company-Wide Email & Personalized Note to Family (if possible)

  • Reasoning: A company-wide email expresses condolences and acknowledges the loss. A personalized note to the family offers a more intimate expression of sympathy.

  • Impact on Trust & Credibility: A heartfelt email shows respect for the deceased and their family, fostering a sense of community and care. A personalized note demonstrates genuine empathy and strengthens the company's human side.

Message 4: Reassignment of a Division to a New Location

  • Medium: Departmental Meeting & Individual Meetings (Impacted Employees)

  • Reasoning: A departmental meeting allows for a clear explanation of the reassignment and its purpose. Individual meetings provide an opportunity to discuss personal concerns and address logistical details.

  • Impact on Trust & Credibility: A departmental meeting keeps everyone informed and allows for open discussion. Individual meetings demonstrate that the company values its employees and is invested in a smooth transition.

By carefully selecting the communication medium, managers can ensure clear and timely delivery of information, while building trust and credibility with their employees.

We are here to help
We have crazy offers
It’s quick and easy to place an order. We have an efficient customer service that works 24/7 to assist you.It’s quick and easy to place an order. We have an efficient customer service that works 24/7 to assist you.

We are here and ready to help

Order Now

IS IT YOUR FIRST TIME HERE? WELCOME

USE COUPON "11OFF" AND GET 11% OFF YOUR ORDERS

PLACE AN ORDER NOW REGISTER NOW