Managers spend one-third of their time communicating up and down the organizational hierarchy.

Message 2: Company Relocation Plan

• Medium: Town Hall Meeting & Internal Website Update

• Reasoning: A town hall meeting allows for comprehensive explanation, addressing concerns and gathering feedback. An internal website update provides ongoing access to information and updates.

• Impact on Trust & Credibility: An open forum allows employees to feel heard and valued. A dedicated website page demonstrates transparency and proactive communication, building trust.

Message 3: Death of an Employee

• Medium: Company-Wide Email & Personalized Note to Family (if possible)

• Reasoning: A company-wide email expresses condolences and acknowledges the loss. A personalized note to the family offers a more intimate expression of sympathy.

• Impact on Trust & Credibility: A heartfelt email shows respect for the deceased and their family, fostering a sense of community and care. A personalized note demonstrates genuine empathy and strengthens the company's human side.

Message 4: Reassignment of a Division to a New Location

• Medium: Departmental Meeting & Individual Meetings (Impacted Employees)

• Reasoning: A departmental meeting allows for a clear explanation of the reassignment and its purpose. Individual meetings provide an opportunity to discuss personal concerns and address logistical details.

• Impact on Trust & Credibility: A departmental meeting keeps everyone informed and allows for open discussion. Individual meetings demonstrate that the company values its employees and is invested in a smooth transition.

By carefully selecting the communication medium, managers can ensure clear and timely delivery of information, while building trust and credibility with their employees.