Managing Customer Experience and Relationships

Watch the following “Ted Talk”.
Please provide your thoughts, ideas, and opinions for the following questions/situations. Must be at least 2 complete paragraphs in length to be eligible for full possible points. Replies/Comments: minimum of eight (8) replies/comments must contain a minimum of 50 words each of substantive content to be eligible for full possible points. Saying “good job” and summarizing what a classmate has posted does not meet the discussion board qualifications for replies to classmates.

-“Ted Talk” The Post-Crisis Consumer link:
https://www.ted.com/talks/john_gerzema_the_post_crisis_consumer

-Answer the following:

  1. What are your thoughts regarding the video?
  2. In what ways did the video change or challenge your assumptions pertaining to the topic?