Motivating Employees: Achieving Superior Performance in the Workplace
What role did extrinsic and intrinsic motivation play in this case? What were the major motivation issues at play in the health care industry according to the major needs-based theories of motivation (Maslow’s hierarchy, McClelland’s acquired needs, and Deci and Ryan’s self-determination)? What do you think were the major equity issues faced by health care workers during the pandemic? How might the job characteristics model explain why health care workers were motivated to perform well? Which types of nonmonetary compensation do you think played a part in this case? Which elements of self-motivation were evident to you as you read the case?