New Manager Orientation

Scenario As a seasoned manager, you have been asked to participate in a review of the public health new manager orientation. Your assignment is to develop an educational resource guide for use in the orientation of new managers. Instructions Create a resource guide to provide an overview of basic principles, suggested techniques, and links to additional resources. Develop a Word document that includes an overview of each concept listed below, one suggested technique to handle the issue (describe why you selected that technique), and a minimum of two links for additional reading. The issues/concepts that you will address are: How to handle conflict management within the department How to manage difficult clients How the departments should address ethical issues How the departments should manage employees who want to participate in politics

Sample Solution

Conflict Management

Overview: Conflict is inevitable in any workplace, including public health. Effective conflict management is essential for maintaining a positive work environment and achieving organizational goals.

Suggested Technique: The Collaborative Approach

The collaborative approach seeks to find a win-win solution for all parties involved in a conflict. This technique emphasizes open communication, active listening, and mutual respect. By working together, parties can identify common ground and develop solutions that address the underlying concerns of everyone involved

Full Answer Section

Additional Resources:

Harvard Business Review: [Insert link to relevant HBR article on conflict management]
Mind Tools: [Insert link to relevant Mind Tools article on conflict resolution]

Managing Difficult Clients

Overview: Public health professionals often encounter challenging clients with complex needs and behaviors. Effective management of difficult clients requires empathy, problem-solving skills, and a focus on building rapport.

Suggested Technique: Active Listening

Active listening involves fully concentrating on the speaker, understanding their perspective, and responding thoughtfully. This technique helps to build trust and rapport with difficult clients, fostering open communication and collaboration.

Additional Resources:

HelpGuide: [Insert link to relevant HelpGuide article on managing difficult people]
Psychology Today: [Insert link to relevant Psychology Today article on dealing with difficult clients]

Addressing Ethical Issues

Overview: Public health professionals face ethical dilemmas regularly. A strong ethical framework is essential for making sound decisions that align with organizational values and professional standards.

Suggested Technique: Ethical Decision-Making Model

A structured ethical decision-making model provides a framework for analyzing complex ethical issues. This model typically involves identifying the problem, gathering information, considering options, evaluating alternatives, making a decision, and reflecting on the outcome.

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