Nurse’s Role in a Changing Healthcare Environment and the Image of Nursing

The System Leader: Mitigating Workplace Violence (WPV)

Workplace violence—which includes verbal abuse, threats, and physical assault—is a pervasive, underreported epidemic in healthcare, with nurses at exceptionally high risk. The professional nurse must lead in establishing a culture of zero tolerance.

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The professional nurse is the central advocate and implementer of evidence-based strategies required to recognize, address, and mitigate the most pervasive and critical issues facing the profession today. The nurse's role extends far beyond direct patient care into the realms of leadership, research utilization, and policy advocacy.

The most critical and common issues currently threatening the quality of patient care and the sustainability of the nursing workforce are inadequate staffing levels, nurse burnout/turnover, and workplace violence. The professional nurse utilizes an evidence-based approach to mitigate these problems through three interconnected roles: the Clinical Advocate, the Change Agent, and the System Leader.