Operations and Information Systems Management


Process selection and design are both strategic elements for any organisation as they can contribute directly
to the overall efficiency and effectiveness of operations. Organisations make decisions on process selection
and design based on the variety in products or services that the system needs to handle, the degree of the
equipment flexibility and expected volume output. At the same time, lean operations can benefit the company
in producing higher quality products and services and, operating at low cost.

A) By taking as an example a product or a service from an industry that you are familiar with, critically discuss
the main factors that influence the manufacturing/service process design.

B) By utilising your example above please analyse how implementation of Lean Principles may assist the
Operations Manager/Manageress in optimising efficiencies while minimising cost and improving customer
service levels.