This coursework is to enable you to demonstrate an understanding of the principal tools, concepts
and techniques covered in the lecture topics, and the ability to apply those to a real life example.
An individual management report analysing how operations management is conceived, supported,
delivered and developed in ANY chosen international organisation. Must be international company.
Your report should address the following:
? Operation’s performance and strategy
? Quality management and operation’s improvement.
and TWO of the following:
? Process, product or service design.
? Supply management.
? Capacity management and / or inventory management.
? Project management.
Your report should be 1,500 words in length. (excludes executive summary and appendices)
: Electronically by midnight on Thursday 26
th February 2015.
Answers need to competently draw on relevant theoretical material from the textbook and relevant
The report should be approached by applying theory from the course texts and readings to explain the
factual events covered in the course slides and the textbook. Answers that rely entirely on repeating
sections of slide material, without explaining operations theory, will not pass. If you are unclear on
this point, please e-mail me during the semester.
Content should be relevant and accurate. All statements need to be supported by references from the
recommended text(s) and readings. Sources of ideas or direct quotations must be acknowledged
throughout the report and compiled in a table of references at the end.
The format/structure of your report must include: title page, abstract or executive summary, contents
page, page numbers, section and sub-section headers with numbering, titled figures and tables with
sources stated, conclusions and recommendations, references and appendix items. Marks will be
awarded for a logical, structured discussion.
Make sure that you conduct a proper literature search using the Social Science Citation Index (ISI
Web of Science) and Internet search engines before planning the report. Make sure that you
reference all the materials consulted and provide the details of the sources. Try not to exceed the
prescribed length, and submit in time. If you require an extension, please download the appropriate
form from the department web site and follow the formal instructions.
The essays should be typed in 12 points and single-spaced with 2.5cm margins (font: Arial).
Figures and Tables are to be used sparingly and numbered sequentially, and more extensive data
should be attached as appendices at the end.