Opportunities to develop your communication, delegation, and conflict-resolution skills that you can leverage in your chosen career field.

BACKGROUND: As you progress through your program, you will be asked to collaborate with your classmates. The goal is to provide you with opportunities to develop your communication, delegation, and conflict-resolution skills that you can leverage in your chosen career field. The instructor will be assigning everyone to a group by Sunday of Week 1. You will be working together as a group to complete the Week 2 Group Assignment template attached below. In addition, please review the Center for Collaboration information to better understand the thinking behind group projects. Please note that you are expected to work collaboratively with your group to complete the group assignment. You are expected to participate on Day 1 of the learning week to collaborate with your group to make the decisions that will impact this week's group assignment. You are expected to contribute content by the agreed-upon time and approve the final draft before submission to the instructor. You are to be accessible to your group throughout the week and check in often. Make sure to REVIEW the grading rubric to ensure compliance with the required components. FYI: Visit the Center for Collaboration to learn why employers seek collaborators and how you can improve your collaboration skills. GROUP EXPECTATIONS: Understand that full participation in groups is required. Timely participation and contributions are required. I grade the group assignments based on your work. Your score is based on your contributions and activity as well as timeliness. It may differ from the rest of the group based on those factors. As a Group: Check-in with your group on Day 1 of Week 2. Provide the time zone where you are located. Choose a Project Manager/Leader by the first day of Week 2. The Project Manager will be responsible for submitting the assignment by Monday evening. Choose a second person who will be your backup project manager in case the designated project manager is unable to submit the document by the due date. Set a day and time for everyone to submit their contributions for the final draft to be submitted to the group area to receive approval for submission to the instructor. ASSIGNMENT DELIVERABLES: BACKGROUND: The healthcare industry, like other industries, is a very competitive environment. As organizational behavior in healthcare companies evolves, it will be even more important to consider the future use of learning about and applying concepts of organizational behavior as well as the need for continuing education. As a healthcare manager in training, you have been learning about the application of motivational strategies as well as diversity, equity, and inclusion practices that are essential for promoting a positive organizational culture. You will practice your skills by reviewing a scenario, brainstorming as part of a task force, and compiling a recommendation with your group. After a productive year with an Ambulatory Surgery Center, your Director, Jordan, has been tasked with implementing a company-wide policy change that will require all employees to complete a continuing education program on patient safety guidelines. The change will require all employees to complete 2 hours of continuing education each year. Jordan is pulling together a cross-departmental group of employees to create an implementation plan for this company-wide change. You are now part of the task force to create the plan. As a group, you will need to brainstorm the best way to communicate the change, as well as implement the change with the smoothest transition. DIRECTIONS: Complete the template attached below. All content must be written in a narrative format using proper grammar, spelling, and sentence structure. Cover each of the required components listed below in a thorough manner. Each student is required to use at least 1 scholarly source to support their work. The citations and references need to be in APA format. NOTE: I provided a citation/reference generator link in the WRITING RESOURCE content on the course homepage. Discuss the Joint Commission’s expectations for healthcare organizations to implement a patient safety policy and training program. Include at least three safety guidelines that should be covered. Discuss the reasoning for the mandate to have all employees complete the training. Think about what might be at stake if there are adverse events that occur for failing to protect patients. Discuss possible barriers that could occur and include possible solutions to address the barriers. Explain how organizations can gain employee buy-in. Consider types of motivational techniques. Explain at least two recommendations on the best way to communicate the change throughout the organization. Explain at least two recommendations on the best way to track the completion of the program to keep employees accountable for the change

Sample Solution

       

Ambulatory Surgery Center: Patient Safety Training Implementation Plan

Task Force: [Group Member Names]

Introduction

This plan outlines the implementation of a mandatory, company-wide continuing education program on patient safety guidelines at the Ambulatory Surgery Center (ASC). The program aims to enhance patient safety by ensuring all employees, regardless of department, possess a foundational understanding of best practices.

Joint Commission Expectations and Training

The Joint Commission, the leading healthcare accreditation organization in the US, mandates healthcare organizations to implement ongoing patient safety programs "[to] improve the safety and quality of care provided to patients" (https://www.jointcommission.org/standards/). These programs include staff education on established safety practices.

Three core safety guidelines that should be covered in the training program include:

Full Answer Section

         

Rationale for All-Employee Training

Every employee at the ASC plays a role in patient safety, directly or indirectly. Housekeeping staff maintaining a sterile environment, administrative personnel ensuring accurate patient information, and surgeons performing procedures all contribute to a safe patient experience. A comprehensive training program equips everyone with the knowledge to identify and mitigate potential risks.

Failing to adequately train staff on patient safety can have severe consequences. Adverse events, such as medication errors, wrong-site surgery, and infections, can lead to patient harm, increased healthcare costs, potential litigation, and reputational damage to the ASC (https://www.jointcommission.org/standards/).

Barriers and Solutions

Implementing a new training program may encounter barriers. These include:

  • Time Constraints: Employees might struggle to dedicate time for training amidst busy schedules.

  • Content Relevance: Staff may question the relevance of the training to their specific role.

  • Accessibility: Language barriers or learning style preferences might hinder comprehension.

Solutions to address these barriers include:

  • Offering flexible training options: Providing eLearning modules, after-hours sessions, or staggered schedules can accommodate various work schedules.
  • Tailoring content: Develop role-specific modules that highlight the practical application of patient safety principles for each department.
  • Incorporating diverse learning styles: Utilize a combination of instructional methods like lectures, videos, interactive exercises, and hands-on training to cater to different learning preferences.

Employee Buy-In and Motivation

Employee buy-in is crucial for the success of the training program. Motivational techniques can foster a positive learning environment and encourage active participation.

  • Intrinsic Motivation: Highlight the intrinsic value of ensuring patient safety and the personal satisfaction that comes from contributing to a positive patient experience ([Amabile, T. M., 1990]).
  • Recognition and Rewards: Acknowledge and reward employees who demonstrate exceptional commitment to patient safety practices.

Communication Strategies

Effective communication is vital for a smooth program rollout. Here are two key recommendations:

  • Multi-channel Communication: Utilize a variety of communication channels, including emails, staff meetings, newsletters, and information posted in common areas, to reach all employees and ensure consistent messaging.
  • Transparency and Open Dialogue: Provide clear explanations about the program's purpose, benefits, and expectations. Encourage open dialogue to address employee concerns and questions.

Tracking Completion and Accountability

Tracking program completion ensures all employees are up-to-date on patient safety guidelines. Two effective methods include:

  • Learning Management System (LMS): Utilize an LMS to track employee progress, completion status, and certificate issuance.
  • Manual Tracking: Maintain a central record system for employees who complete non-electronic training modules.

Conclusion

By implementing this comprehensive plan, the ASC can effectively train its staff on patient safety guidelines. The program will enhance patient safety, cultivate a culture of shared responsibility, and contribute to the continued success of the ASC.

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