Organizational Structure and Workflow Diagram

Sample Solution

Organizational Chart

CEO

COO

CFO

CMO

CIO

CNO

CPO

Clinical Departments

• Primary Care
  • Physicians
  • Nurses
  • Nurse Practitioners
  • Physician Assistants
  • Medical Assistants

Full Answer Section

• Specialty Care
  • Cardiology
  • Oncology
  • Orthopedics
  • Pediatrics
  • Psychiatry
  • Surgery
• Ancillary Services
  • Diagnostic Imaging
  • Laboratory
  • Pharmacy
  • Physical Therapy
  • Occupational Therapy
  • Speech Therapy
  • Nutrition

Other Departments

• Administration
• Billing and Coding
• Human Resources
• Information Technology
• Marketing and Communications
• Patient Services
• Quality Improvement

Organizational Structure and Roles

The organizational structure and roles of the healthcare facility are designed to shape the program and promote health care in a transformational way and build collaborative relationships with stakeholders.

The CEO is responsible for the overall vision and leadership of the facility. The COO is responsible for the day-to-day operations of the facility. The CFO is responsible for the financial management of the facility. The CMO is responsible for the clinical services of the facility. The CIO is responsible for the information technology systems of the facility. The CNO is responsible for the nursing services of the facility. The CPO is responsible for the pharmacy services of the facility.

The clinical departments are responsible for providing direct patient care. The ancillary services departments provide support services to the clinical departments. The other departments provide administrative, financial, and technical support to the entire organization.

The organizational structure is designed to be collaborative and patient-centered. All departments work together to ensure that patients receive the highest quality of care. The facility also has a strong focus on quality improvement and patient safety.

Collaborative Relationships with Stakeholders

The healthcare facility builds collaborative relationships with stakeholders in a number of ways. First, the facility has a strong relationship with the local community. The facility offers a variety of community outreach programs, and it is involved in a number of local organizations. Second, the facility has strong relationships with other healthcare providers in the area. The facility regularly collaborates with other providers on joint ventures and initiatives. Third, the facility has strong relationships with government agencies. The facility works with government agencies to ensure that it is complying with all applicable regulations.

Workflow Diagram

Patient Access

When a patient arrives at the facility, they will be greeted by a receptionist who will check them in and schedule an appointment with a provider. The receptionist will also collect the patient's insurance information and copayment.

Patient Visit

The patient will then be seen by a provider, such as a physician, nurse practitioner, or physician assistant. The provider will assess the patient's needs and develop a treatment plan. The provider may also order tests or procedures.

Testing and Procedures

If the provider has ordered tests or procedures, the patient will be directed to the appropriate department, such as diagnostic imaging, laboratory, or pharmacy. The patient will be given instructions on how to prepare for the test or procedure.

Treatment

Once the patient has completed any necessary tests or procedures, they will receive their treatment. This may involve medication, surgery, or other forms of therapy.

Discharge

When the patient is ready to be discharged from the facility, they will be given instructions on how to care for themselves at home. They may also be scheduled for follow-up appointments.

Systems Theory and Systems Thinking

Systems theory and systems thinking are applied to the workflow process in a number of ways. First, the facility is viewed as a whole system, with all of the departments interconnected. This means that all of the departments must work together to ensure that patients receive the best possible care.

Second, the facility uses a systems approach to problem-solving. This means that when a problem occurs, the facility looks at all of the factors that may be contributing to the problem and develops a comprehensive solution.

Third, the facility uses continuous quality improvement (CQI) to improve the workflow process. CQI is a systematic approach to identifying and improving processes.

Continuum of Care

The healthcare facility provides care to patients across the continuum of care, from prevention to end-of-life care. The facility also has a strong focus on transitions of care. This means that the facility works with other healthcare providers, such as primary care physicians and home health agencies, to ensure that patients receive seamless care throughout their journey.