Principles of Management Science List

Principles of Management Science List Order Description Choose one term from the chapters covered this week (Chapters 5, 6 & 7) or the chapters covered in Week 1 (Chapters 1, 2, 3, & 4). Be careful not to choose a term that another group member has already used. Locate a current event article that discusses or exposes this concept. Articles should be within the last 12 months. Add a slide to the presentation that contains the following: The term and its definition (also provide the textbook chapter number where the term was discussed) Title and date of the article related to the term Key points of the article Your name at the bottom (to ensure credit) On the notes pane (bottom of the screen under the slide) provide the following: Summary of the article Personal reflection on how this article increases your insight into the concept chosen Complete reference for the article in proper APA format Principles of Management Science List of Terms by Chapter Chapter 1 Operations management (OM) Good Durable good Nondurable good Service Service encounter Moments of truth Service Management Customer benefit package (CBP) Primary good or service Peripheral goods or sevices Variant Process Sustainability Environmental sustainability Social sustainability Economic sustainability Business analytics Chapter 2 Value chain Supply chain Value Value proposition Operational structure Vertical integration Backward integration Forward integration Outsourcing Value chain integration Offshoring Reshoring Multinational enterprise Chapter 3 Measurement Customer-satisfaction measurement System Quality Goods quality Service quality Service upsets Service failures Processing time Queue time Wait time Flexibility Goods and service design flexiblity Volume flexibility Innovation Learning Productivity Operational efficiency Triple bottom line (TBL) or (3BL) Interlinking Value of a loyal customer (VLC) Actionable measures Chapter 4 Competitive advantage Order qualifiers Order winners Search attributes Experience attributes Credence attributes Competitive priorities Mass customization Innovation Strategy Core competencies Operations strategy Operations design choices Infrastructure Chapter 5 Hard technology Soft technology Computer-integrated manufacturing systems (CIMSs) Numerical control (NC) Computer numerical control (CNC) Robot CAD/CAE CAM Flexible manufacturing systems (FMSs) e-Service Intermediary Return facilitators Enterprise resource planning (ERP) Customer relationship management (CRM) Scalability High scalability Low scalability Chapter 6 Prototype testing Voice of the customer Quality function deployment (QFD) Reliability Design for manufacturability (DFM) Product simplification Design for Environment (DfE) Service-delivery system design Servicescape Lean servicescape environments Elaborate servicescape environments Service process design Service-encounter design Customer contact High-contact systems Low-contact systems Customer-contact requirements Empowerment Service upset Service guarantee Service recovery Chapter 7 Task Activity Process Value chain Process map (flowchart) process boundary Value stream Reengineering Utilization Throughput Bottleneck Flow time, or cycle time Chapter 8 Ergonomics Job Job design Job enlargement Job enrichment Chapter 9 Responsive supply chains Push system Pull system Push-pull boundary Postponement Green sustainable supply chain Reverse logistics Multi site management Center-of-gravity method Vendor-managed inventory (VMI) Chapter 10 Complementary goods and services Reservation Revenue management system (RMS) Theory of Constraints (TOC) Throughput Constraint Physical constraint Bottleneck (BN) work activity Non-bottleneck (NBN) work activity Non-physical constraint Chapter 11 irregular variation Forecast error Statistical forecasting Moving average (MA) forecast Single exponential smoothing (SES) Regression analysis Multiple linear regression model judgmental forecasting Grass Roots forecasting Delphi method Bias Chapter 12 Safety stock inventory Environmentally Preferably purchasing (EPP) or green purchasing Ordering costs or setup costs Inventory-holding or inventory-carrying costs Shortage stockout costs Unit cost Stock-keeping unit (SKU) Independent demand Dependent demand Static demand Dynamic demand Lead time stockout Backorder Lost sale Fixed-quantity system (FQS) Inventory position (IP) Reorder point Economic order quantity (EOQ) Cycle inventory (or order or lot size inventory) Safety stock Service level Fixed-period system (FPS) Chapter 13 Resource management Aggregate planning Disaggregation Execution Level production strategy Chase demand strategy Master production schedule (MPS) Final assembly schedule (FAS) material requirements planning (MRP) Dependent demand Bill of labor (BOL) End items Parent item Components Subassembly MRP explosion Time buckets Gross requirement (GR) Scheduled or planned receipts (S/PR) Planned order receipt (PORec) Planned order release (PORel) Projected on-hand inventory (POH) Lot sizing Lot-for-lot (LFL) Action bucket Fixed order quantity (FOQ) Periodic-order quantity (POQ) Capacity requirements planning (CRP) Chapter 15 Appraisal costs Internal failure costs External failure costs Kaizen Kaizen event Poka-yoke Chapter 16 Continuous metric Discrete metric Process capability Process capability study Process capability index Chapter 18 Project project management Activities Immediate predecessors Work breakdown structure Project network Nodes Arcs Critical path Schedule Crashing a project Crash time Crash cost Crashing an activity