Privacy strategies for health information.

You are the Privacy Officer at Quality Hospital. It is a 500-bed hospital in large city. It provides various services: acute care with an ICU, CCU, NICU, pediatrics, obstetrics, psychiatric and is a Level I trauma center. Quality Hospital provides various outpatient services as well: cardiac cath lab, specialty clinics, and rehabilitation. It is a complex organization. Review the following scenarios that occurred at your hospital and determine whether the scenario is a reportable breach: Scenario 1: On April 1 Mary Nurse, RN, reports for duty on Unit 3B. Michael Patient is assigned to her. The EHR automatically gives staff access to patients on the unit they are assigned for the shift. Michael Patient was transferred from Unit 3A to Unit 3B on March 31. Mary logs into the EHR and is unable to access Michael Patient’s record. The EHR has an override if this issue occurs, and she goes through a series of steps to gain access to his record. Since Mary is not familiar with Mr. Patient’s history, she begins to review the medical record. After reviewing quite a bit of the record, she notices that it says Michael is aged 25. Mary suddenly realizes that this is not her patient. Her Michael Patient is 80 years old. Is this a breach? Why or why not? Provide a detailed explanation (citing HIPAA statute numbers if necessary to provide rationale). If this is a breach, indicate if this is a reportable breach and indicate how many patients are impacted. If there is not enough information to determine whether this was a breach, indicate what additional information you would need. Scenario 2: Even though Quality Hospital has an EHR many old paper records still exist, and the hospital is required by law to continue to retain them. Since the hospital was unable to maintain all of the records onsite, it hired Acme Storage to store their records offsite. All paper records have been stored by Acme since 3/1/2015. Quality Hospital somehow stopped paying the storage fees to Acme in 2019. On 1/3/2021 Acme started to throw out the records in a big dumpster. A new HIM Director was hired 12/7/2021. The HIM Department received a medical record request on 2/18/2022. The ROI clerk could not locate the information and asked the HIM Director where he could locate paper medical records dating back to 2013. It took a few days for the HIM Director to track down the records. On 2/23/2022 the HIM Director discovers that Acme has thrown out the records. On 2/24/2022 the HIM Director notifies you the Privacy Officer. Is this a breach? Why or why not? Provide a detailed explanation (citing HIPAA statute numbers if necessary to provide rationale). If this is a breach, indicate if this is a reportable breach and indicate how many patients are impacted. If there is not enough information to determine whether this was a breach, indicate what additional information you would need. Scenario 3: On 3/1/21 Dr. Jones is preparing for his telemed appointment with John Harrison. He pulls up the most recent lab work and then calls Mr. John Harrison. He begins discussing with Mr. Harrison that he is a little concerned with the results as his A1C is rather high. Mr. Harrison cannot understand this. He had bloodwork done three months ago and it was within normal limits. Dr. Jones pulls up the graph of the A1C results over time and sees that the bloodwork from three months ago was also elevated. He then realizes that is looking at Joan Harrison’s bloodwork. He apologizes to Mr. Harrison for the error and then continues their appointment. Is this a breach? Why or why not? Provide a detailed explanation (citing HIPAA statute numbers if necessary to provide rationale). If this is a breach, indicate if this is a reportable breach and indicate how many patients are impacted. If there is not enough information to determine whether this was a breach, indicate what additional information you would need.

Sample Solution

     

Analyzing HIPAA Breach Scenarios at Quality Hospital

Scenario 1: Accidental Access of Incorrect Patient Record

  • Breach: Yes. Mary Nurse accessed the electronic health record (EHR) of an incorrect patient, Michael Patient (aged 25), when she was assigned to care for a different Michael Patient (aged 80).
  • Reportable Breach: Potentially. The HIPAA Breach Notification Rule applies to unauthorized disclosures of protected health information (PHI) that pose a significant risk of harm to the individual. Here, Mary reviewed a substantial portion of the record. Quality Hospital needs to investigate further to determine the likelihood that the information could be used to harm Mr. Patient (aged 25). Factors to consider include:

Full Answer Section

     
    • The type of information reviewed (e.g., diagnoses, medications, mental health history).
    • The presence of sensitive information like Social Security numbers or financial data.
    • Whether Mary has any personal connection to Mr. Patient.
If the investigation reveals a high risk of harm, then Quality Hospital would be required to report the breach to the Department of Health and Human Services (HHS) and potentially affected individuals.
  • Impacted Patients:1 (Michael Patient, aged 25)
Scenario 2: Improper Disposal of Paper Medical Records
  • Breach: Quality Hospital failed to take reasonable steps to protect PHI when they stopped paying storage fees and allowed Acme Storage to dispose of paper medical records.
  • Reportable Breach: The HIPAA Security Rule requires covered entities to implement appropriate safeguards to protect PHI. Improper disposal of PHI is a violation. Here, the unknown number of patients whose records were disposed of are potentially at risk. The lack of control over record storage and the unknown method of disposal create a high risk of harm. Quality Hospital must report the breach to HHS and affected individuals.
  • Impacted Patients: Unknown (all patients whose records were stored at Acme since 3/1/2015)
Scenario 3: Incorrect Patient Telehealth Appointment
  • Breach: Dr. Jones disclosed PHI (A1C lab results) to the wrong patient, John Harrison, during a telehealth appointment.
  • Reportable Breach: Similar to Scenario 1, a risk assessment is needed. Here, Dr. Jones disclosed a specific health condition (diabetes) but did not discuss detailed treatment plans or other sensitive information. Quality Hospital should investigate Dr. Jones' actions and determine the likelihood that the information could be used to harm Mr. Harrison. Depending on the outcome, they may need to report the breach.
  • Impacted Patients: 1 (Joan Harrison)
Additional Information Needed:
  • Scenario 1:Did Mary Nurse document her access to the incorrect record in the EHR audit log?
  • Scenario 2:Did Quality Hospital have a written contract with Acme Storage outlining data security protocols and disposal procedures?
  • Scenario 3:Did Dr. Jones apologize to Joan Harrison for the disclosure?
Recommendations: Quality Hospital should:
  • Conduct thorough training for all staff on HIPAA regulations and proper access procedures for EHRs.
  • Review and update policies on data security and disposal of protected health information (PHI) in both electronic and paper formats.
  • Implement robust audit logs for EHR access to monitor potential misuse.
  • Regularly review and update vendor contracts to ensure compliance with HIPAA regulations.
By taking these steps, Quality Hospital can minimize the risk of future HIPAA breaches and protect the privacy of their patients.  

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