You have been appointed as a programme/project management consultant to a Management Board which comprises the Police and Crime Commissioner for Eastshire Constabulary, the Chief Executive of Eastshire Ambulance Service NHS Foundation Trust and the Chief Fire Officer of Eastshire Fire and Rescue Service.
A new central government sponsored pilot has been established to create a new control and call centre housing all three emergency services which will receive and deal with all 999 emergency and non-emergency calls. This will entail closing down the existing three control and call centres and re-locating to a new purpose built centre. The pilot will be evaluated to determine whether this model could be applied across England and Wales and an initial benefits appraisal has indicated that central government are keen to see the following benefits:
? Reduction of management costs by 66% as compared with existing costs
? Reduction of operational staff by at least 25% as compared with existing staff numbers
? Generating income from the sale of existing buildings
? Increased efficiency through closer working relations
? Increased efficiency through shared radio/communication technology
Your report should be directed to the Board that has tasked you to undertake research and provide an assessment of the extent to which managing this initiative should use formal programme and project management processes which would successfully deliver the changes required and provide cost and efficiency savings. It should include a work breakdown structure.
The following guidance should be followed in the compilation of the report. The report should be solely based on material resulting from a review of academic literature and other relevant documentary sources. You should not engage in primary research. The overall aim of the exercise should be to provide good practice proposals in respect of research.
The main objectives should be:
? To identify key explanatory aspects/issues/arguments relating to project management.
? To assess the benefits/strengths and problems/weaknesses/shortcomings/pitfalls, as
applicable, in terms of implementing the pilot.
? To assess the extent to which formal programme and project management would
provide cost and/or efficiency savings.
? To provide a set of good practice/guidance recommendations that can be evidenced
and/or supported from the finding of your review.
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