Quality Of Care

Complete the Module 4 Readings prior to working on this assignment. Document your thoughts as you read. Conduct research to address the following questions. Use the resources at the Franklin University Library (Links to an external site.) to obtain at least three relevant, scholarly sources. Adverse events are defined as an outcome measure. What are adverse events? What do they tell us about the quality of care? What is the relationship between patient satisfaction and the quality of care? Identify and describe the elements that go into making an effective program to measure quality in a healthcare organization. Write a three- to four-page paper, in which you address each of the items you researched. Incorporate your notes from the readings as well. Reference for Module 4 documents from the book: Shi, L. (2015). Delivering Health Care in America (6th Edition). Jones & Bartlett Learning. https://reader2.yuzu.com/books/9781284063677