Self-awareness, EI, assertiveness and communication styles

Assertiveness is one of the most powerful communication tools a person can possess. Effective assertive communication involves specific skills in verbal and nonverbal communication. It involves understanding your emotions and those of others. Describe a communication situation at home or in the workplace in which you employed verbal and nonverbal assertive skills. Your analysis of this situation should identify specific assertiveness skills and evaluate and discuss how these skills were used to manage conflict and come to a satisfactory agreement for both parties.