Service-Management Functions

  Watch What is ITIL · Watch the ITIL foundations videos on Lynda . 0. 4 P’s of Service Design 1. Service Life Cycle 2. Service Management as a Practice 3. Key Principles, Models, and Concepts 4. Life Cycle Processes Part One 5. Life Cycle Processes Part Two 6. Service-Management Functions\ Step 2: Research stakeholders on scrum on scrum.org and scrumalliance.org. to learn more about who they are and how to determine the stakeholders for your project. Step 3: Analyze the Intel Case Study - http://scrumtrainingseries.com/Intel-case-study.pdf to learn about business architecture and stakeholders Task: Using the project proposal template (found in important documents), 1. Create the business architecture, 2. Define the problem and 3. Identify the stakeholders