SUPPORTIVE TEAM CLIMATES

Your virtual team has had its second meeting and laid out the requirements for this project, which consist of the following: Decide how the instructions will be presented (completed; virtual instructions). Capture all stakeholders (completed). Capture the purpose (completed: to provide comprehensive training instruction on new software). Capture all of the processes. Document the process. Write a flow diagram. Write the process. Test the process. Modify as needed. Final test of process. Send to leadership for approval. Release training instructions. Work was parceled out to each individual, and it was agreed to provide status updates at weekly meetings. All members have the same status in the team—there is no team lead. Management has informed the team that the release date has moved up two months due to updates on the company’s system architecture. You feel that this is a significant event and have requested an ad hoc meeting to discuss the impacts of this change. Your team has also been notified that a seventh team member will be added from a firm in Thailand that your company recently acquired. This team member (a software tester) has a general understanding of the English language and minimal ability to read and write in English. Team Member 5 has voiced concern that meeting times have impacted his work schedule and requested that the team take into consideration the time difference. Team Member 2 has missed the last two meetings and has not responded to any emails sent from the team. What collaboration tools would best support your team’s efforts to establish connectedness? (Keep media richness in mind.) Critically evaluate your selection of tools. How does your choice of collaboration tools support your efforts to establish connectedness? What actions could you suggest for the team to establish task and interpersonal connection? (Be specific and incorporate the concepts for building task and interpersonal connectedness from this module's materials.) What possible barriers could be encountered and how could the team overcome those barriers?

Sample Solution

     

To effectively manage the project and establish connectedness within the virtual team, a combination of collaboration tools, communication strategies, and team-building activities can be implemented.

Collaboration Tools

  1. Project Management Platform: A cloud-based project management platform like Asana, Trello, or Basecamp can provide a centralized hub for task management, file sharing, and communication. These platforms allow team members to track progress, assign tasks, and collaborate on documents in real-time.

Full Answer Section

   
  1. Video Conferencing Tool: For virtual meetings and face-to-face interactions, a video conferencing tool like Zoom, Microsoft Teams, or Google Meet is essential. These tools enable team members to see and hear each other, fostering a sense of connection and facilitating nonverbal communication.

  2. Instant Messaging Tool: For quick communication and informal discussions, an instant messaging tool like Slack or Microsoft Teams provides a convenient channel for exchanging messages, sharing links, and providing quick updates.

Evaluating Collaboration Tool Selection

The choice of collaboration tools should consider the following factors:

  • Media Richness: The tools should facilitate rich communication, allowing for text, audio, video, and file sharing to enhance understanding and engagement.

  • Accessibility: The tools should be accessible to all team members, regardless of their location or technical expertise. User-friendly interfaces and mobile compatibility are crucial.

  • Integration: The tools should integrate seamlessly with existing systems and workflows, avoiding fragmented communication and redundant data entry.

Establishing Task and Interpersonal Connection

  1. Weekly Status Meetings: Maintain regular weekly status meetings via video conferencing to discuss progress, address challenges, and make collective decisions. Encourage open communication and active participation from all members.

  2. Icebreaker Activities: Conduct virtual icebreaker activities to help team members get to know each other on a personal level. Online games, personality quizzes, and shared interests discussions can foster camaraderie and build rapport.

  3. Collaborative Tasks: Incorporate collaborative tasks into the project workflow, requiring team members to work together on specific assignments. This promotes interdependency, strengthens communication, and enhances problem-solving skills.

  4. Virtual Social Events: Organize virtual social events, such as online game nights, virtual coffee chats, or shared movie watching sessions, to create a sense of community and encourage bonding beyond work-related matters.

Overcoming Potential Barriers

  1. Language Barrier: Provide translation tools and resources to assist the Thai team member in comprehending English communication. Utilize video conferencing to facilitate non-verbal cues and encourage patience and understanding during interactions.

  2. Time Zone Differences: Schedule meetings at times that accommodate team members across different time zones. Utilize asynchronous communication tools for tasks that don't require real-time collaboration.

  3. Member Engagement: Address Team Member 2's absence by reaching out directly, inquiring about any underlying issues, and offering support. Encourage active participation from all members to maintain team cohesion.

By implementing a combination of effective collaboration tools, fostering open communication, and promoting team-building activities, the virtual team can establish connectedness, overcome barriers, and successfully deliver the project despite the accelerated timeline.

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