What are three symptoms that you might observe in a final group meeting that might indicate that the group had been successful in achieving its primary purpose and goals? What are three symptoms that might indicate that the group had not been successful?
The introduction of a new Electronic Health Record (EHR) system in a large, established public hospital in Nairobi presents a complex change initiative fraught with potential resistance. Diagnosing the reasons for this resistance is critical for constructing an effective change management and communication plan.
Resistance to change is a natural human reaction often stemming from a perceived threat, inconvenience, or misunderstanding.
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